Head of Risk and Resilience

Super Technologies is looking for a Head of Risk and Resilience to build our organisational resilience capability from the ground up, ensuring the business can withstand, adapt to, and recover from disruption. Reporting to the Group Risk and Audit Director and working alongside a small team of risk specialists, you will embed resilience thinking into how every part of the business operates, partnering closely with business, product, tech and vendor teams. Enterprise and regulatory risk sit alongside this work, but keeping critical services running and recovering fast when things go wrong is the core of the role.

What the role involves:

• Own business continuity and disaster recovery planning, running regular tabletop exercises and simulations to pressure-test critical services and close the gaps they reveal.
• Build resilience playbooks for critical business services, including third-party and vendor dependency risk.
• Lead operational risk identification and control assessment across business units, and provide specialist risk advice to executive committees.
• Embed resilience thinking into how business, product and tech teams plan, ship and operate, representing resilience in new market launches, major product changes and technology decisions from the outset.
• Build a network of resilience owners across key business areas and coach them to run their own local plans; run workshops and training so teams can identify and fix their own single points of failure.
• Partner with Technology on IT disaster recovery, system redundancy, and recovery time/point objectives for critical systems.
• Act as incident lead or escalation point during major operational disruptions.
• Manage and grow a small, hands-on resilience team (including 2 direct reports), and make the business case for resilience investment in terms leadership cares about — cost of disruption avoided, not just compliance.

What we are looking for:

• Minimum 8+ years' experience in operational resilience, with at least 3 in a senior or leadership capacity.
• A track record of building a resilience or continuity programme from scratch, or significantly maturing an existing one.
• Practical experience designing and running resilience tests — tabletops, simulations, failover exercises — and translating results into action.
• Strong working knowledge of resilience and continuity frameworks and standards (e.g. ISO 22301, BCI Good Practice Guidelines, or equivalent).
• Experience managing third-party and vendor dependency risk for critical services.
• Strong stakeholder management skills — able to get busy business and tech leaders to actually own and run their part of resilience.
• Comfortable acting as incident commander during live disruptions, staying calm and decisive under pressure.
• Excellent written and verbal communication skills, including presenting to executives and the Board.

Nice to have

• Experience in a fast-growing, tech-driven, or regulated consumer business.
• Familiarity with technology/cyber resilience and IT disaster recovery.
• Relevant professional certification (e.g. CBCP, CRM, or equivalent).
• Experience operating across multiple jurisdictions/regulatory regimes.

Please note you may be required to travel to various offices across Europe and will also be required to work in the London office once a week.

What we offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.