Job Description
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
Job Summary
Superbet is seeking a proactive Continuous Improvement Specialist to drive operational excellence within our Customer Service team. This role focuses on identifying, analyzing, and implementing process improvements to enhance efficiency, reduce costs, and improve the overall customer experience. The ideal candidate has a strong background in customer service and operations processes, data analysis, and project management, with a passion for creating streamlined, impactful solutions.
We're looking for someone with:
- Proven experience in continuous improvement roles, process analysis, or project management within customer service or BPO environments.
- Experience in iGaming or tech-driven industries is a strong plus.
- Proficiency in data analysis tools such as Excel, Tableau, or similar platforms.
- Familiarity with customer service tools like Zendesk or CRM systems.
- Knowledge of Lean Six Sigma, Kaizen or similar methodologies (certification is a plus).
- Strong analytical and problem-solving skills with a detail-oriented approach.
- Excellent communication and presentation skills in Portuguese and advanced English proficiency.
- A proactive, self-motivated mindset with the ability to manage multiple projects simultaneously.
What you'll be doing:.
- Evaluate existing customer service and operations workflows and identify inefficiencies or bottlenecks.
- Develop and implement process improvement initiatives that enhance efficiency and customer satisfaction.
- Monitor key performance indicators (KPIs) to identify areas for improvement.
- Generate actionable insights through data analysis and recommend strategies for improvement.
- Work closely with CS team leaders, quality assurance, and operations managers to align improvement initiatives with business goals.
- Partner with product and tech teams to propose and implement technology-driven solutions.
- Promote a culture of continuous improvement by facilitating workshops, training, and knowledge-sharing sessions.
- Lead or contribute to Lean, Six Sigma, or other structured improvement projects.
- Drive initiatives that enhance the customer journey, ensuring fast resolution times and high satisfaction scores.
- Stay informed about industry best practices and emerging trends to recommend cutting-edge solutions.
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.
Optimize Your Resume for This Job
Get a match score and see exactly which keywords you're missing
Job Details
- Department
- Operations
- Category
- Operations
- Employment Type
- Full Time
- Location
- Brazil
- Posted
About Super
¡Bienvenido a Súper Seguros! 😄 En Súper seguros entendemos que cada empresa es única y proteger tu patrimonio y el de tus colaboradores es fundamental para el éxito de tu organización. Por ello, ofrecemos soluciones de seguros adaptadas a las necesidades específicas de tu empresa en tres áreas clave: Seguro de auto 🚗 Seguro de vida 🍃 Seguro de gastos médicos🧬 Contáctanos 📲 2219156675 linktr.ee/supersegurosmexico
More Roles at Super
Similar Operations Roles
Found this role interesting?