Job Description
Plaid sits at the center of digital finance, helping millions of consumers connect their financial accounts to the apps they use every day. Our Support team plays a critical role—delivering fast, high-quality help that resolves issues and helps customers get more from our products.
As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You’ll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid’s brand in the market. This is a highly visible role with the opportunity to lead a multimillion-dollar business, shape end-to-end experiences, and build the gold standard for support in fintech.
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Job Details
- Category
- Business & Finance
- Employment Type
- Full Time
- Location
- United States
- Posted
- Compensation
- $124,800 - $223,200 per year
About Plaid
Plaid develops financial technology infrastructure that enables applications to connect with users' bank accounts and financial data. The company provides APIs that facilitate secure access to consumer-permissioned banking, investment, and credit information across various financial institutions. Plaid’s platform supports services such as personal finance management, payments, lending, and identity verification.
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