Senior Customer Success Manager, Quantum Adoption & Technical Enablement
What you need
- Master's/PhD in Physics, CS, ML, or related STEM
- 5+ yrs technical customer-facing experience
- 3+ yrs creating technical content (training, playbooks, workflows)
- Proficiency with Python, quantum SDKs (Qiskit, Cirq, PennyLane)
- Experience teaching complex topics to diverse audiences
What you'll do
- Lead technical onboarding and daily engagement for major accounts
- Guide customers on quantum circuit optimization, ML, chemistry simulations
- Standardize troubleshooting workflows, provide high-touch technical support
- Create workshops, curricula, and enablement content for quantum adoption
- Build dashboards tracking job metrics, usage, and customer health
About IonQ:
IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.
Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.
Role Overview
Role:
We are looking for a Senior Customer Success Manager, Quantum Adoption & Technical Enablement to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will be IonQ's primary customer facing technical expert, going hands on with customers to drive real adoption of our trapped ion quantum computers.
You will bridge deep platform and quantum algorithm expertise with customer empathy, guiding organisations through performance optimisation, circuit design and workflow integration as they build on IonQ's platform. As a trusted technical advisor, this position offers a high visibility opportunity to influence and inspire highly technical internal and external stakeholders, ensuring they have the best possible experience on our platform. Scientific expertise and hands on credibility, combined with exceptional communication skills, are central to success in this role.
Responsibilities:
You will facilitate adoption for major accounts, from translating contract terms into technical provisioning through to leading onboarding and managing day to day technical engagement. You will guide customers on best practice for quantum circuits, applications and workflows, working closely with quantum compiler and system experts, and remove the barriers that stand between a customer and real use of the platform.
You will also act as the primary internal advocate for the user perspective across Product, Cloud Platform, Data Engineering and Ops, on topics ranging from specific UI and UX design to high level platform architecture. You will collaborate with Product Management, Product Marketing, Sales and Engineering to share technical customer insight on product functionality, documentation and educational material, and help refine term sheet language so customer expectations align with technical capability.
Externally, you will represent IonQ on standards bodies, government committees, quantum working groups, industry panels and other relevant forums, leading technical sessions and workshops at industry conferences. The role includes travel to customer sites and conferences, with evening or off hours meetings as needed to support global customers.
Key responsibilities include:
- Technical onboarding and platform mastery: lead onboarding sessions and manage day to day technical engagement for major accounts.
- Performance optimisation and circuit design: apply expertise in optimisation, machine learning and chemistry or materials simulation to guide customer circuits, applications and workflows.
- Technical support and blocker removal: standardise troubleshooting workflows for job failures, set Customer Success best practice and provide direct, high touch support.
- Curriculum and enablement content: create workshops, challenges and curricula, including code, circuits, slides and videos, built around real world industry challenges.
- Data driven customer health: design and maintain dashboards tracking job metrics, system usage and customer health, and turn usage data into actionable technical intelligence.
Requirements:
You will hold a Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research or a related STEM field, with a strong understanding of the physics concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability. You will bring 5+ years of experience in technical customer facing roles or equivalent, with a proven track record of performance and goal achievement, and 3+ years creating customer facing technical content such as training material, success plans, playbooks and workflows.
You will have working knowledge of Jupyter Notebook, Google Colab or similar platforms, and a proven ability to teach complex topics to diverse audiences, tailoring curricula to customer needs across large lectures, smaller study sessions and one to one mentoring. Demonstrated experience in quantum information science, applications and algorithms is an advantage, as is familiarity with subscription and renewal business models and the ability to hold technical and business discussions across domains such as finance, pharmaceuticals and healthcare, chemistry, computer vision and operations research.
You’d be a great fit with:
- Hands on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, CUDA Q or other quantum computing SDKs.
- Exceptional technical and executive presentation skills, influencing audiences from researchers and end users to C suite executives.
- In depth knowledge of the strengths and weaknesses of different quantum computing hardware platforms and their hardware and software dependencies.
- Experience with SaaS platforms, REST APIs or HPC systems.
- Proficiency in SQL and experience in data science or data analytics.
The total compensation package includes base salary, bonus, equity, and a range of benefits available on our career site.
Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment.
At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.
We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.
US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
If you are interested in being a part of our team and mission, we encourage you to apply!
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About IonQ
IonQ is a leader in quantum computing, building the world's most powerful trapped-ion quantum computers. Their systems are available via major cloud platforms (AWS, Azure, GCP) and power applications in chemistry, finance, machine learning, and logistics.
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