Billing Operations Associate
What you need
- 2+ yrs billing/AR experience in B2B tech/SaaS
- Foundational invoicing, ERP, AR knowledge
- Expert spreadsheet skills (Google Sheets, Excel)
- Familiarity with Oracle ERP and Salesforce CRM
- High-volume accuracy and attention to detail
What you'll do
- Execute monthly billing cycles accurately and on time
- Process credit/debit memos and refunds per approvals
- Build and maintain Oracle workbooks for contracts
- Review commercial contracts for billing requirements
- Perform peer reviews of invoice calculations
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
This is a remote role that may be performed from any U.S. State except California, Connecticut, New Jersey, New York, and Washington.
Why this role is on the menu
The Billing Operations Associate owns the end-to-end billing lifecycle across Instacart's retail partner portfolio, ensuring accurate invoicing, timely month-end close, and compliance with financial controls.
The ideal candidate thrives in a fast-paced operational environment, takes ownership of their work, and is committed to delivering high-quality, accurate results consistently.
What you'll cook up in your first year
- Monthly billing cycles are executed accurately and on time, with invoices calculated, generated, and delivered via email and third-party portals such as Ariba.
- Credit memos, debit memos, and refunds are processed in accordance with approved requests.
- Oracle workbooks are built and maintained for new and amended contracts.
- Commercial contracts are reviewed to identify billing requirements, with billing language validated with senior team members as needed.
- Peer reviews of invoice calculations are completed to ensure accuracy and adherence to contract terms.
- Billing inquiries are responded to promptly, with complex disputes escalated appropriately.
- Audit requests are supported and ad hoc projects are completed accurately and on time.
- Established SOPs and internal controls are followed to ensure consistent and compliant billing operations.
The secret ingredients we're looking for
Must-have pantry staples (Minimum Qualifications)
- 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a a B2B tech, marketplace, or SaaS environment
- Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals
- Strong attention to detail with the ability to manage high-volume workloads accurately
- Expert proficiency with spreadsheets (Google Sheets, Microsoft Excel)
- Familiarity with Oracle or similar ERP systems
- Familiarity with Salesforce or similar CRM
- Clear and professional communication skills with the ability to work cross-functionally
- Ability to follow defined processes and controls while knowing when to escalate
- Self-starter who takes ownership and delivers on commitments
Optional garnishes (Preferred Qualifications)
- Experience with BI or data tools such as Alteryx or SQL
- Experience or aptitude to leverage AI tooling to augment or automate processes
- Familiarity with marketplace, subscription, or advertising billing models
- Exposure to working with Finance, Legal, or Sales teams in a cross-functional capacity
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
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About Instacart
Instacart is a grocery delivery startup that delivers in as short as an hour. It focuses on delivering groceries and home essentials, Instacart already has over 500,000 items from local stores in its catalogue. Customers can choose from a variety of local stores including Safeway, Whole Foods, Super Fresh, Harris Teeter, Shaw's, Mariano's, Jewel-Osco, Stanley's, and Costco. Customers can mix items from multiple stores into one order.
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