Manager, Account Management - LOB
What you need
- Bachelor's or master's degree required
- Minimum 8 yrs of work experience
- Expert negotiation and problem-solving skills
- Global client relationship management experience
- Strategic planning and operational execution ability
What you'll do
- Develop and launch solutions for global freight forwarding clients
- Accelerate growth of Air, Ocean, Customs, and Fulfillment services
- Collaborate with US and Europe teams to expand existing accounts
- Build and maintain executive-level customer relationships
- Educate clients on industry and supply chain developments
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity:
We are looking for a highly adaptable, hands-on, and entrepreneurial individual to join our CHINA team. As part of the Account Management team, your mission will be to proactively strengthen our client relationships by developing and implementing solutions for their critical supply chain challenges. This is a unique opportunity to help expand our business in Asia. You will support the growth of our market share with existing clients and help identify new targets in CHINA.
You will:
- Develop and launch innovative solutions tailored to the needs of our largest and most complex global freight forwarding clients.
- Accelerate the growth of all services within the Flexport portfolio, including Air, Ocean, Trade Advisory, Customs, and Fulfillment.
- Collaborate with destination teams in the US and Europe to identify expansion opportunities with existing accounts, increasing Flexport’s market share.
- Work cross-functionally with Supply Chain Operations, Procurement, Account Solutions, Implementation, Legal, Industry SMEs, and Trade and Financial Services teams to develop and execute client strategies that maximize outcomes.
- Establish and maintain relationships with executive-level customer contacts and key stakeholders at some of the world’s largest brands.
- Stay informed about the latest industry and supply chain developments to proactively educate and support your clients through change.
You should have:
- Bachelor / master degree
- Minimum 8 years working experiences
- An entrepreneurial mindset with a proven history of delivering innovation and driving results.
- Skilled in navigating complex global team structures to achieve desirable outcomes.
- Experienced in building and leveraging global client relationships to expand business partnerships.
- Passionate about team success, with the ability to inspire and motivate.
- Adopts a hands-on, results-oriented approach, and is both accessible and approachable.
- A strategic thinker and disciplined planner, capable of operationalizing strategic plans and maintaining organization.
- Excellent communication and presentation skills across all channels.
- Exceptional at negotiation and problem-solving.
- Aware of global business cultural differences, adapting style and approach accordingly.
- Highly collaborative, with a history of building strong internal and external relationships.
- Upholds high integrity and ethics, aligning with Flexport’s values.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
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About Flexport
Flexport offers ocean and air freight services, customs brokerage, trucking coordination, and fulfillment solutions for both direct-to-consumer and business shipments. Its technology platform delivers shipment tracking, SKU-level visibility, cost management tools, and centralized documentation across international and domestic supply chains. Flexport also supports customs clearance and trade compliance through brokerage services and data-driven insights.
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