Product & Operations

This role starts in Operations, with the goal of transitioning into Product. You’ll start by owning communication with borrowers. You’ll use what you learn to automate workflows, improve the product, and take on bigger problems as your skills and judgment grow.

Learning speed is what we care about most. We want to see how you approach something unfamiliar, work through it, and apply feedback.

Things to Know

• We’re a small team. Priorities change, and you’ll work directly with the Product lead, founders and engineers.
• We work in person in New York.
• This role involves product decisions and implementation, including writing code and shipping changes.

In this role

• Own borrower communication. Reply to SMS and emails, resolve issues, and learn the business firsthand.
• Find recurring problems. Understand where borrowers get stuck and identify what needs to improve.
• Build automations. Turn repetitive work into reliable workflows using AI and code.
• Grow into product ownership. As you learn the business, help choose priorities and own larger features from idea to launch.
• Run experiments. Test changes, measure borrower outcomes and payment performance, and iterate.
• Ship changes yourself. Write code, open pull requests, test your work, and work with engineers to get improvements into production.
• Examples of recent work. Automating SMS triage, building auto-replies, testing personalized message timing, and making payment and forgiveness progress clearer in the borrower portal.

30/60/90

• 30 days: Understand the product and borrower journeys, handle routine communication, and identify recurring issues.
• 60 days: Own routine communication and ship your first workflow automation.
• 90 days: Take a recurring borrower problem from investigation through implementation and measure the result.

About You

• You learn quickly and apply feedback to new situations.
• You write clearly and care about accuracy.
• You investigate independently, ask thoughtful questions, and finish what you start.
• You handle repetitive work well and look for ways to improve it.
• You’re willing to learn unfamiliar tools and write code to solve problems.

Previous product experience isn’t required. We’d love to see something you’ve built or taken responsibility for through school, work, or on your own.

About the interview

• A conversation about something difficult you learned and something you built or improved.
• A short practical exercise with a feedback and revision round.
• An interview with the founders.

When you apply, tell us about something difficult you learned quickly and what you did with it.