Senior Manager, Care Management - Transitions of Care

Job Description

A bit about this role: 

Devoted Health’s long-term vision is to create a virtual "blue zone" for its members, where they can live longer, healthier lives by receiving the right care, in the right place, at the right time, in a proactive and coordinated way.  When the traditional/ ‘status quo’ health system fails to provide, Devoted members can rely on Devoted Medical, an innovative, world-class care delivery system whose primary directive is to treat each member like family.  

Transitions of Care (TOC) is one of Devoted Medical’s largest clinical programs,  responsible for ensuring that thousands of Devoted members return home safely after hospitalization.  From admission through 30 days post-discharge, our highly skilled, virtual interdisciplinary teams deliver personalized and comprehensive ‘wrap around care’ to break down the gamut of clinical, social & logistical barriers to post-discharge stability.  This member-centric approach has already yielded substantial, sustained reductions in post-discharge complications and readmissions, and we’re continuously evolving our care model to keep more members safe at home. 

That’s where you come in.  We are looking for a seasoned, conscientious, and transformational clinical leader and thought partner, a scrappy, empathetic, determined individual with a proven track record in leading high performing clinical teams.  Partnering closely with TOC’s clinical & operational leaders, the Senior Manager will be accountable for a significant frontline workforce (~60-70 frontline RNs) to provide excellent interdisciplinary care in the 30-day window after patients leave the hospital. The Senior Manager will develop and inspire a team of managers to lead engaged, quality-oriented teams that obsess over caring for patients like family and help them stay healthy at home.

Required skills and experience: (4-5 bullets recommended max*)

• 5+ years of experience leading high performing clinical teams in a transitional care and/or care management setting, ideally across a virtual and/or geographically dispersed workforce
• 3+ years of experience in coaching and developing other leaders/managers (i.e. past manager-of-managers)
• Active RN license in good standing, and/or BSN or equivalent related degree, master’s preferred

• Experience in post-acute medicine, nursing and case management processes, internal medicine, urgent care, emergency room, hospital medicine, and/or geriatrics
• Experience managing and/or working in an interdisciplinary care team setting, along with a strong conviction for interdisciplinary care in general
• Extensive experience as an enthusiastic change agent/transformational leader

Desired skills and experience: (1-2 bullets max*)

• Compassionate, service-oriented leader that rolls up their sleeves, shows their work, seeks feedback & builds consensus
• Curious & collaborative operations-minded problem-solver who knows how to recognize process deficiencies, recommend improvements and implement solutions
• Energized by a fast-paced, rapidly growing organization, with the agility, resilience, and a growth mindset to embrace change and rapid cycles of quality improvement
• Deeply empathetic and humanistic- you develop engaged teams that have a deep culture of service to members/patients
• Excellent communication skills, someone who thoughtfully adapts their style based on audience and nature of the message in both written and verbal contexts
• Certification in Case Management a plus!

Your Responsibilities and Impact will include: (6-7 bullets max recommended*)

• Transformational Clinician Leadership: Cultivate & inspire a collaborative, patient-oriented, high-performing team of front-line nurses, care coordinators,  educators & nurse leaders dedicated to improving post-acute patient experiences & outcomes
• Coaching & Development: Drive hiring, training, workflow improvement, skill development, and performance management strategies for frontline teams and managers
• Results-Driven Performance Management: Track & manage staff performance against a combination of productivity, quality of care and clinical outcome KPIs to ultimately reduce avoidable admissions & readmissions; lead regular meetings with managers & front-line staff to provide feedback, identify & act upon opportunities for improvement, and provide consistent coaching & encouragement
• Servant Leadership: This individual will be expected to provide frontline patient care 10% -20% of their week; we consider this work essential in developing a deep understanding of how our program works and where we can improve, and in building lasting trust/followership among the frontline and management team
• Thought Partnership: Work closely with other clinical & operational program leads to shape the program’s scope, strategy & execution to optimize outcomes for our patients & our interdisciplinary care teams

Salary range: $110,000 - $173,000 annually

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.