Job Description

As an Implementation Consultant, you’ll train our newest customers in targeted one-on-one sessions help them setup and configure their accounts; prepare and migrate their data; and advise them in configurations and integrations. We count an implementation as successful when our customer’s account is set up, their team is trained, and they are confident in their use of our product to meet their goals. Implementation Consultants are product experts, effective communicators, highly motivated, organized, personable and persuasive.

Responsibilities

Consistently and successfully implement accounts in 60 days or less

Be fully ramped up, managing up to 35 concurrent implementations and taking 15 customers live each month

Be fully versed in corporate tools keeping essential customer data organized and tracking all your interactions with customers

Become a subject matter expert in one aspect of our product and the related recruiting activities, supporting other Implementation Specialists including building out training materials based on that subject

Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial setup, provisioning and early adoption stage of our product

Successfully transform and import customer data

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About Coolbet

Coolbet is an award-winning gaming company offering sportsbook, casino, and poker experiences in 10 countries across 3 continents. Owned by Sega Sammy Creation, we combine innovative technology with a passion for excellence to deliver top-quality entertainment directly to players, while also providing advanced B2B solutions to operators in the US. With a diverse team of 700+, including around 300 based at our Tallinn HQ, representing more than 50 nationalities, we’re shaping the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. We’re a business built on entertainment and transparency, with a team that puts passion and hard work into creating top-class products and exceptional player experiences for almost 2 million customers. Since 2015, our innovative company has strived to be the fairest and most transparent gaming site. There is a lot of cool stuff we do! If you consider accomplishments as significant as life-work balance and relationships with co-workers, check our open roles and become part of this adventure.

Implementation Consultant

Job Description

Responsibilities

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