Customer Support Executive

What you will do: 

● Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism. 

● Proper urgency, dedication, and attention to quality when addressing customer requirements. 

● Skill in managing disputes and establishing realistic expectations with customers. 

● Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. 

● Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully. 

● Identifying opportunities to increase customer satisfaction and revenue. 

● Ensuring high repeat and retention from customers.

● Building up domain expertise and providing training & ongoing support as required. 

● Providing feedback on critical customer pain-points to internal teams. 

Ideal candidate: 

● You have at least 1 year experience within a Customer Success role
● Competency in utilizing email, chat, and phone calls for customer interactions. 

● Skilled at comprehensively understanding and appropriately reacting to customer concerns. 

● You possess excellent interpersonal as well as written and verbal communication skills. 

● You are highly goal driven and work well in fast paced environments 

● Proficiency in expressing ideas clearly and succinctly to both external customers and internal teams. 

● Ability to craft well-written and informative replies to customer queries. 

● Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app and web. 

● Exceptional written and oral communication skills will go a long way 

● You have at least 1 year experience within a Customer Success role, ideally in e-commerce/healthcare 

● You are a strong team player who can juggle multiple stakeholders effortlessly