Senior Learning Service Coordinator

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

U.S. Learning Shared Services (LSS) enables learning across the organization by providing reliable, scalable, and customer-focused learning operations and services. We partner with Learning teams, Academies, business stakeholders, instructors, and employees to simplify how learning is administered and delivered, allowing our partners to focus more of their time on capability development, curriculum, and learning strategy.

Roles and Responsibilities

The Senior Learning Service Coordinator 1 will be responsible for:

• Providing end-to-end learning administration and operational support for learning programs, courses, and instructor-led or virtual learning events.
• Coordinating learning activities including scheduling, enrollment, learner communications, instructor coordination, training logistics, attendance, completion tracking, and post-training administration.
• Creating, maintaining, and updating learning offerings, events, sessions, curricula, assignments, and learner records within the Learning Management System (LMS).
• Managing learning inquiries and service requests through ServiceNow, ensuring requests are accurately documented, appropriately prioritized, resolved in a timely manner, and closed with a strong customer experience.
• Serving as a point of contact for employees, instructors, Learning teams, Academies, and other stakeholders regarding learning administration and operational support.
• Partnering with Learning teams and program owners to understand operational requirements and translate them into effective learning administration and delivery support.
• Following established LSS processes, service standards, work instructions, and controls while appropriately identifying and escalating exceptions.
• Taking ownership of assigned requests from intake through resolution, proactively communicating status, risks, dependencies, and required actions.
• Troubleshooting learning administration and LMS issues, researching solutions, and collaborating with appropriate partners when escalation is required.
• Maintaining accurate learning data and performing quality checks to support data integrity, compliance, and reliable reporting.
• Supporting learning reporting and analyzing operational data to identify trends, recurring issues, service gaps, and opportunities for improvement.
• Identifying opportunities to simplify, standardize, automate, or improve learning administration processes and the customer experience.
• Creating and maintaining standard work, process documentation, knowledge articles, and other resources that strengthen team knowledge and reduce dependency on individual expertise.
• Collaborating across the LSS team, sharing knowledge, providing backup support, and contributing to cross-training and business continuity.
• Supporting new service transitions and expansion of Learning Shared Services by participating in knowledge transfer, process mapping, testing, documentation, and stabilization activities.
• Building effective relationships with stakeholders while promoting established LSS intake channels and standardized ways of working.
• Participating in team performance reviews, continuous-improvement activities, and other initiatives designed to improve service quality, efficiency, and customer experience.
• Performing other learning operations and shared-services responsibilities as needed to support evolving business and customer needs.
• Performing financial processes (e.g., requesting and processing quotes from external suppliers) and following up on created PRs (Purchase Requests).

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, Learning and Development, Organizational Development, or a related field; or an equivalent combination of education and relevant experience.
• 2 years of experience in Learning Operations, Learning Administration, HR Shared Services, or People Operations.
• Demonstrated experience managing multiple priorities, collaborating across teams, and delivering a high level of customer support in a fast-paced environment.
• Experience working within standardized processes and identifying opportunities for improvement.
• Experience using a Learning Management System (LMS) or other enterprise HR technology is preferred.
• Experience with ServiceNow or other case management, ticketing, or request management systems is preferred.
• Experience coordinating training programs or learning events, including scheduling, enrollment, learner communications, and related administrative activities, is preferred.
• Experience using data, reports, and operational metrics to identify trends and support decision-making is preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Learning Operations and Administration.
• Customer Service and Experience.
• Learning Management Systems (LMS).
• ServiceNow and Case Management Systems.
• Data Analysis, Reporting, and Operational Insights.
• Process and Continuous Improvement.
• Problem-Solving and Critical Thinking.
• Stakeholder Management.
• Written and Verbal Communication.
• Cross-Functional Collaboration and Knowledge Sharing.
• Ownership, Accountability, and Follow-Through.
• Organization, Prioritization, and Attention to Detail.
• Adaptability and Change Agility.
• Ability to Work Effectively Within Standardized Processes While Identifying Improvement Opportunities.

Other Information

• This position is located in San Diego, CA .  It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.
• A flexible workplace arrangement is available for remote work up to two days a week. 
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel (specify domestic and/or international) dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

You must be work authorized in the United States without the need for employer sponsorship.

The current base annual hourly range for this role is currently:

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.