Customer Support Field Technician

Introduction to the Job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world's leading chipmakers, to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

ASML's Hillsboro operation supports some of the world's most advanced semiconductor manufacturers and plays a critical role in the installation, maintenance, and support of lithography systems that enable next-generation chip production. Technicians in Hillsboro work directly with leading-edge technology in a fast-paced manufacturing environment and play a key role in ensuring customer success and system performance.

Role and Responsibilities

As a CS Technician, you will assemble, repair and execute periodic maintenance at our customer site based on pre-existing action plans. If needed, you will execute basic troubleshooting following a predefined action plan (e.g., reset/power cycles) before escalating to the next level of support.

Responsibilities

• Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations.
• Checks with senior technician or manager on prioritization and planning.
• Works under limited supervision on progress and results of followed procedures.
• Participates in existing feedback loop processes and identifies some learning opportunities.
• Contributes to existing continuous improvement activities.

Education and Experience

Candidates will be considered for placement at the appropriate level based on qualifications, experience, and demonstrated competencies.

Customer Support Technician I - Education and Experience

• Associate’s degree (2-year) in a relevant technical field, or an equivalent combination of education, training, skills, and experience.
• Military technical training, vocational/trade school training, apprenticeships, technical certifications, and relevant technical experience may be considered toward equivalency.
• Basic knowledge and ability to use hand tools.
• Ability to read and interpret technical drawings, blueprints, schematics, or work instructions preferred.
• Semiconductor or related technical industry experience is a plus.

Customer Support Technician II - Education and Experience

• Associate’s degree (2-year) in a relevant technical field and 2+ years of relevant experience; bachelor’s degree in a relevant technical discipline and 0 years of experience; or an equivalent combination of education, training, skills, and experience.
• Equivalent qualifications may include military technical training, vocational/trade school training, apprenticeships, technical certifications, or relevant hands-on experience.
• Experience troubleshooting, repairing, maintaining, or operating mechanical, electrical, electro-mechanical, automated, or other complex technical equipment.
• Ability to independently perform preventive maintenance, equipment recovery, and routine troubleshooting using established procedures and technical documentation.
• Ability to read and interpret technical procedures, schematics, blueprints, and work instructions.
• Semiconductor industry experience preferred.

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven; demonstrates ownership and accountability.
• Demonstrates open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Works according to a strict set of procedures within provided timelines.

Other Information

Must be willing and able to work compressed schedules, including 12-hour shifts, nights, weekends, and holiday coverage as business and customer needs require.

The first 6-8 weeks of employment will require travel to Arizona for training. Candidates must be willing and able to attend this mandatory training period.

Travel may be required between customer sites within the Hillsboro area and surrounding regions to support business and customer needs.

Role Within Office

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 35 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Role Within the Fab

• Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• The employee may occasionally lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The environment generally is moderate in temperature with moderate to high noise level.

You must be work authorized in the United States without the need for employer sponsorship now or in the future.

The current base annual hourly range for this role is currently:

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.