Customer Support Engineer
What you need
- Bachelor's or Master's degree
- 1+ yrs experience preferred
- Analysis techniques and tools proficiency
- Hand tools proficiency (Allen Key, Torque Wrench, Spanner)
- Clean room work (>50% time)
What you'll do
- Install, assemble, align, test equipment at customer sites
- Diagnose and repair equipment issues
- Maintain and optimize equipment daily
- Train customers on equipment use and maintenance
- Prepare technical reports and administrative documentation
Introduction to the job
Customer Support Engineer for equipment
Role and responsibilities
- Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
- Can work flexibly, can accept overtime working
- Have initiative to communicate with colleagues and learn from them
- Can accept manager/leader’s arrangement based on company business needs
Education and experience
Bachelor, Master
>1yr working experience is prefered.
Skills
- Analysis techniques and tools
- Open-minded and communication skills
- MS office software, including Excel, Powerpoint, Word
- English CET 4 or above
- Base skill of using hand tools. (Allen Key, Torque Wrench, Spanner, etc)
Other information
- Passionate and willing to learn
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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About ASML
ASML is the world leader in lithography systems for the semiconductor industry, manufacturing complex machines critical to the production of integrated circuits.
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