Business Administration | Project Management internship: quality process improvement

Introduction

The Customer Quality Care department plays an important role in improving customer satisfaction and supporting the performance of ASML systems at customer locations worldwide. The team coordinates the resolution of customer quality complaints and drives continuous improvement initiatives across multiple stakeholders. During this internship, you will help strengthen project coordination, communication, and process improvement activities that contribute to a better customer experience. You will gain practical exposure to project management in a high-tech, international environment while receiving guidance from experienced professionals. This internship offers an excellent opportunity to take the next step in your professional development and learn from a multidisciplinary team.

Your assignment

In this role, you will support ongoing improvement initiatives within the Customer Quality Care department. You will work with different stakeholders, contribute to project coordination activities, and help improve communication, reporting, and process effectiveness. There is ample support and coaching available to help you develop the needed skills. Your main responsibilities will be:

• Support the coordination and follow-up of customer quality improvement initiatives

• Prepare project updates, meeting summaries, and action tracking documentation

• Assist with maintaining project standards and process documentation

• Contribute to communication materials, presentations, and department visibility activities

• Support data analysis to identify trends and improvement opportunities

• Participate in cross-functional meetings and stakeholder discussions

• Help prioritize and monitor improvement activities within the department portfolio

This is a bachelor or master internship (non-thesis) for a minimum of 5 months, 24 to 40 hours per week (including a minimum of 3 days on-site). The start date of this internship is as soon of possible.

Your profile

To be suitable for the internship, you:

• Are pursuing a bachelor’s or master’s degree in business administration, project management, industrial engineering, data science, or a related field

• Have an interest in project management, continuous improvement, customer satisfaction, and quality processes

• Demonstrate strong communication and organizational skills when working with different stakeholders

• Are analytical, proactive, and comfortable learning in a dynamic environment; experience with basic data analysis or data interpretation is considered a plus

• Can work independently on assigned tasks while collaborating effectively within a team

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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