ABS - PO Learning Shared Service Lead - Hsinchu

Introduction

• Effective learning, development and knowledge management is key to execute ASML business strategy. Timely and accelerated development of our people is needed in the context of strong company growth.

• The learning organization aims to reduce time to knowledge and time to competence by integrating learning and knowledge management, to ensure all employees can easily access the knowledge and develop skills and expertise they need to perform well in current and future roles.

• As part of the learning organization, Learning Shared Services was established to provide support for all Learning Academies worldwide. Learning Shared Services is responsible for realizing an effective & efficient learning service offering by providing scale, expertise & resources for the execution of learning administration, technology, content management and activity delivering.

Job Mission

For our Learning Shared Services Asia team, we are looking for a Learning Services Lead to act as the linking pin and partner for the learning organization and it’s academies. You are responsible for gathering, aligning and translating the learning needs into operational services of high quality. This is crucial to drive the time to competence and development of all our employees. Finally, the Learning Shared Services Lead also acts as a mentor for Learning Service Coordinators and System Experts regarding their delivered services.

Education

• Master degree level

Experience

• At least 3+ years of experience with project Management dealing with multiple and complex stakeholders.

• MS Office: especially Outlook, Excel, and OneNote

• Experience with working in a big and fast paced (international) company

• System knowledge of a Cornerstone (LMS), project management (Wrike) or ServiceNow (customer service) is preferred

Personal Skills

• Leadership and Project Management skills

• Customer oriented (providing swift, efficient and personal guidance to the business)

• Well-developed analytical skills in combination with a very pragmatic and result-driven approach

• Strong on organizational sensitivity

• Good and professional communication skills and pro-active in stakeholder management

• Team player mentality and able to work independently as well

• Able to step out of your comfort zone / have a learning & growth mindset

• Structured way of working

• Good and professional level of Mandarin and English language skills in speaking and writing is required.

• Language skills for Japanese or Korean are a plus

• Committed to the success of the Learning Shared Services team and of ASML

Job Description

• Align with Academy Lead and Academy team (SPOC)

• Provide, share and align evaluation data with academies to monitor the quality of the learning initiatives

• Supplier management for continuous improvement and safeguarding the existing learning solutions

• Advise on how to translate global learning initiatives into operational processes/solutions of high quality and responsible for global SLA’s/Runbooks

• Advise and inform Regional Learning Service Coordinators and System Experts on updates regarding upcoming projects/trends/initiatives (meeting structure)

• Be a stakeholder and act as project member/lead in various global learning (improvement) projects and initiatives, including learning (& knowledge management) community

• Act as single point of contact and provide feedback pro-actively for System Experts and Service Coordinators for content and delivered services for the respective Academy

• Mentoring of the Learning Service Coordinators and System Experts for the content and delivered services related to the respective Academy and in alignment with the direct manager

• Create and share standard/simple Reporting requests. In case of complex requests, align with the Reporting Specialist

• For Advanced Analytics requests, do the first intake and forward the request together with the intake results to the Learning Analytics Team

• Onboarding of new Learning Service Coordinators / System Experts

• In case of to-be-created Learning Objects, the Learning Shared Services Lead has the possibility to pick up the request by him/her self, or request the support from the System Expert

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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