Product Operations Contractor
New York, NY at a glance
- Rent
- #3 of 51$4,100/mo+44% vs US avg
- Weather
- #21 of 51186 mild days15 hot · 77 cold
- Income tax
- #3 of 5110.9% top rateNew York
What you need
- 4-yr degree or currently pursuing one
- Extremely detail-oriented with meticulous accuracy
- Organised under pressure, juggles competing requests
- Self-directed, works independently without oversight
- Interested in AI, uses AI tools
What you'll do
- Own account provisioning end-to-end for GTM demos
- Fix and resolve flagged account issues
- Monitor provisioning-issues channel and escalate
- Use AI tools (Claude-based automation) for efficiency
- Hand off to core hours team
Product Operations Contractor – UK Hours
New York City (hybrid, 3 days/week) | Contract, 40hrs/week |
Mon-Fri, 7am-3pm ET | Ongoing, paid hourly
About Adaptive Security
Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures — marking NVIDIA's first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.
The Role
We're looking for a reliable, detail-oriented operations contractor to own account provisioning during UK business hours. This is an ongoing role with no fixed end date — we're building long-term coverage, not filling a temporary gap. The role is 100% focused on account provisioning: setting up deepfake demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in.
What You'll Do
Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team
Fix and resolve flagged account issues as they come in
Monitor the provisioning-issues channel during your shift and escalate appropriately
Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently
Hand off cleanly to the core hours team at the end of your shift
Who You Are
Has a 4-year degree or is currently pursuing one — we care more about reliability, technical aptitude, and judgment than field of study
Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy
Organised under pressure: you can juggle competing requests and prioritise without dropping the ball
Self-directed: comfortable working independently during your shift without constant oversight
Interested in AI: curious about AI tools and use them to make your work faster and better
Adaptable: comfortable in a fast-paced, high-growth startup environment
Low ego, high reliability: you show up, do the work, and take pride in execution quality
What We Offer
A key role at a company redefining cybersecurity for the AI era
Hybrid NYC office (ideally 3 days/week)
A high-performance, supportive team where your contribution is visible and valued
Access to resources and mentorship to grow your skills throughout your contract
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About Adaptive Security
Adaptive Security is OpenAI’s investment for AI cyber threats. The company was founded in 2024 by serial entrepreneurs Brian Long and Andrew Jones. Adaptive has raised $50M+ from investors like OpenAI, a16z and executives at Google Cloud, Fidelity, Plaid, Shopify, and other leading companies. Adaptive protects customers from AI-powered cyber threats like deepfakes, vishing, smishing, and email spear phishing with its next-generation security awareness training and AI phishing simulation platform. With Adaptive, security teams can prepare employees for advanced threats with incredible, highly customized training content that is personalized for employee role and access levels, features open-source intelligence about their company, and includes amazing deepfakes of their own executives. Employees can take Adaptive training across mobile or desktop, and workforces rate Adaptive’s security awareness content an incredible 4.9/5 stars on average. Customers can measure the success of their training program over time with AI-powered phishing simulations. Hyper-realistic deepfake, voice, SMS, and email phishing tests assess risk levels across all threat vectors, including emerging surfaces like employee mobile devices. Adaptive simulations are powered by an AI open-source intelligence engine that gives clients visibility into how their company's digital footprint can be leveraged by cybercriminals. Today, Adaptive’s customers include leading global organizations like the MLB, Figma, Ramp, Lennar, and Nectar. The company has a world class NPS score of 94, among the highest in cybersecurity. To get an interactive self-guided preview of Adaptive’s platform, or talk to our team, visit https://www.adaptivesecurity.com.
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