Job Description

A bit about this role:

Devoted Medical has built a best-in-class Hypertension Clinic to manage and coordinate care in a manner consistent with Devoted’s values of treating every member like family. Members with chronic conditions, like hypertension, often lack access to high-quality care because of a scarcity of primary or specialist care in their community or personal barriers to traveling to seek care. Elevated blood pressure is the leading contributor of cardiovascular morbidity and mortality– in fact, complications from raised blood pressure account for 53% of all heart disease and stroke deaths globally. Despite a mountain of proven effective interventions, the prevalence of hypertension and adverse events related to cardiovascular disease are rising at an alarming rate.

We are on a mission to eradicate preventable death due to hypertension by replicating best-in-class hypertension care through our virtual care platform. Our multidisciplinary team combines remote monitoring, medication management, and high-touch disease education to deliver seamless specialty care in the comfort of our members’ homes.

As a Cardiovascular Clinical Guide, you will make a meaningful impact every day by supporting members throughout their care journey. Drawing on your coaching skills, you’ll review each member’s medical history, medications, and lifestyle habits, and help them build the confidence and tools they need to monitor and improve their cardiovascular health. You’ll play a key role on our specialty care team, empowering members to set achievable goals, overcome barriers, and make lasting changes that lead to healthier, more fulfilling lives.

Responsibilities will include:

Screen members for eligibility in the Hypertension Clinic
Provision BP monitors, assess proper measurement technique, and reinforce accurate self-monitoring practices
Conduct comprehensive hypertension assessments, including review of medical history, medications, adherence patterns, and lifestyle habits
Deliver intensive lifestyle and nutrition counseling focused on sodium and alcohol reduction, weight management through heart-healthy eating and portion control, increased physical activity, and smoking cessation support
Identify barriers to healthy behaviors and coach members toward realistic, sustainable health goals
Utilize motivational interviewing skills with the goal to influence positive sustained behavioral changes
Maintain accurate and timely documentation of all member interactions
Schedule follow-up appointments with yourself, program providers, or the member’s primary care provider as needed
Connect members with the right resources within Devoted to troubleshoot clinical or care-coordination issues
Coordinate multidisciplinary care with Devoted teams, including Specialty Care NPs, Clinical Pharmacists, Social Workers, Behavioral Health, Community Guides (financial assistance), Clinical Associates, and Outbound Guides
Serve as the member’s primary point of contact throughout program enrollment, guiding them through the care journey
Synchronize and communicate care plans with PCP or other community care providers
Conduct outreach calls to members as needed
Identify and close applicable Stars measure gaps during member visits to support quality and performance goals

Required skills and experience:

Experience as a Medical Assistant or in a clinical/healthcare setting
At least 2 years of work experience in longitudinal chronic disease management (e.g., primary care, specialty care, etc.)

Desired skills and experience:

Spanish bilingual is highly desired
Experience caring for Medicare patients

Hours:

EST Candidates:
- 9:20am - 6:00pm
- 10:00am- 6:40pm
CST Candidates:
- 8:20am - 5:00pm
- 9:00am - 5:40pm
MST Candidates:
- 8:40am - 4:20pm
- 9:20am - 6pm
PST Candidates:
- 8:20am - 5pm

Pay range: $21-$30/hour

Employer-sponsored health insurance and dental and vision plan with low or no premium

#LI-Remote

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Our Total Rewards package includes:

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

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