Freight Operations Specialist (In-Country Enablement)
What you need
- End-to-end international freight management across air, ocean, ground
- Expertise in Incoterms, shipping documentation, customs clearance
- Hands-on TMS and WMS platform experience
- Detail-oriented, organized, manages multiple shipments and deadlines
- Logistics/Supply Chain degree preferred; equivalent experience accepted
What you'll do
- Manage end-to-end international air, ocean, ground shipments
- Request quotes, recommend routing, book approved shipments
- Coordinate pickups, label approvals, delivery appointments
- Prepare shipping docs, verify Incoterms, HS codes, customs
- Track shipments, update trackers, resolve exceptions
About the Role
We are seeking a detail-oriented Freight Operations Specialist to manage end-to-end freight for Passport Global clients. This role coordinates shipments from supplier pickup through customs clearance and final warehouse delivery, while overseeing documentation, tracking, expense reporting, and partner communication.
What You'll Do
Manage international air, ocean, and ground shipments from origin through customs clearance, delivery, and warehouse receipt.
Request and compare quotes, recommend routing based on cost and transit time, and book approved shipments.
Coordinate cargo-ready dates, pickups, product and carton label approvals, and delivery appointments with manufacturers, carriers, and warehouses.
Prepare and review packing lists and commercial invoices; verify consignee details, addresses, Incoterms, HS codes, and country-of-origin information; coordinate customs clearance and review entry summaries.
Track shipments, keep client-facing trackers current, communicate status and delays, and resolve shipment exceptions.
Use TMS and WMS platforms to manage bookings, shipment milestones, and warehouse receiving; maintain accurate shipment records.
Prepare monthly client expense reports covering warehouse costs, inbound and outbound freight, and products sourced by Passport Global.
Audit 3PL and freight charges, resolve billing discrepancies, coordinate credits, and identify service or cost improvements.
You Have Many of the Following
Experience managing international freight shipments end to end across multiple modes.
Strong knowledge of freight operations, Incoterms, shipping documentation, and customs clearance processes.
Hands-on experience with TMS and WMS platforms.
Excellent attention to detail, organization, communication, and follow-through; able to manage multiple shipments and deadlines.
Analytical and proactive problem-solver who can coordinate effectively with clients, manufacturers, forwarders, brokers, and warehouses.
Degree in Logistics, Supply Chain Management, International Business, or related field preferred; equivalent experience considered.
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About Passport
Passport is the trusted technology partner for over 800 cities and private operators across North America, unifying paid parking, enforcement operations, and payment infrastructure into one platform. By simplifying how municipalities manage and monetize the curb, Passport empowers local leaders to boost compliance, unlock new revenue opportunities, and improve how people move around their communities. Passport helps cities thrive by delivering the tools and insights they need to meet evolving mobility challenges and create community-focused outcomes.
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