Logistics Customer Service Representative - Entry to Mid Level (Maryland)

NSA is growing by leaps and bounds and is in need of skilled/experienced Facilities and Logistics professionals. NSA currently has several opportunities in Facility Project Management, Electricians, Carpenters, HVAC Mechanics, Property Administrative Officers, and many more.

Major Duties

Perform logistics functions including serving as a POC for customers, resolving complaints, and accepting and documenting deliveries and accountable property. Solicit price quotes, verify funding, prepare documentation, maintain databases, and assist customers with logistics processes. Provide oral and written status updates to customers and statistical information to management and business units. Position-specific duties may include one or more of the following: material disposal, property accountability, cargo movement, mail handling, transportation services, and/or travel program administration, assisting with food and retail services, or handling hazardous materials.

Qualifications

The qualifications listed are the minimum acceptable to be considered for the position. Relevant experience must include customer service and working in a logistics environment (for example, material disposal, property accountability, cargo movement, mail handling, transportation services, and/or travel program administration, food and retail services, or handling hazardous materials). ENTRY/DEVELOPMENTAL Entry is with a high school diploma or GED and no experience. FULL PERFORMANCE Entry is with a high school diploma or GED plus 5 years of relevant experience, or an Associate's degree plus 3 years of relevant experience, or a Bachelor's degree plus 1 years of relevant experience.

Education

If qualifying with a degree, degree must be in Business, Logistics, or Facilities Management.

Promotion Potential

GG-None

How You Will Be Evaluated

General Tasks: Provide Customer Service - Provide timely and accurate responses to requests for assistance, information, products, or services. - Resolve customer concerns, problems, and complaints and provide timely feedback to customers on resolution. - Evaluate customer satisfaction and adjust service based on trends and analysis. Working with Others: - Help or assist coworkers, subordinates, or other employees when needed. - Work as part of a team.

Who Can Apply

• Current federal employees — excepted service
• Individuals with disabilities
• Open to the public
• Veterans

Required Documents

The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.

How to Apply

https://apply.intelligencecareers.gov/job-description/1262759

What to Expect Next

https://apply.intelligencecareers.gov/job-description/1262759

Other Information

Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $35,048 - $91,815 (Entry/Development, Full Performance) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible).