Product Operations

ABOUT THE TEAM

The Product Operations team owns the end-to-end processes and systems that power enterprise solutions at Anduril. We work across engineering, business systems, and operations to build the operational infrastructure that makes implementations successful—from how we scope and deliver changes to how we ensure the business is ready to adopt and sustain them. As our portfolio of enterprise initiatives grows, we need someone who can systematize how we enable the business through change and, over time, help us scale how we run implementations end to end.

ABOUT THE JOB

In Product Operations, you'll start by owning enablement operations—building the systems, frameworks, and tooling infrastructure that make change enablement repeatable, efficient, and embedded throughout the implementation lifecycle. As you mature that foundation, you'll expand into the broader implementation processes—helping define how we scope, deliver, and operationalize enterprise systems and process changes across the organization:

• You'll work alongside the enablement team to design and build the enablement operating model—the playbooks, templates, readiness frameworks, shift-left change impact assessment standards, and workflow integrations that allow enablement to run consistently across any initiative. You'll make sure change scoping happens early in the implementation lifecycle, not after decisions are locked.
• You'll build the end-to-end enablement infrastructure by connecting the platforms we already have—feature tracking, LMS, comms tools—into a cohesive system where change impacts flow into communications plans, training is triggered by implementation milestones, and adoption data feeds back into project decisions. This includes standing up a centralized knowledge hub, enabling in-tool guidance and just-in-time micro-learning, and establishing regular comms cadences so users always know what to do and where to go.
• You'll bring an AI-first mindset to operations—identifying where AI and automation can accelerate content creation, personalize training delivery, streamline stakeholder analysis, surface adoption risks earlier, and reduce manual overhead across implementation workflows. You're not just running today's playbook; you're building tomorrow's.
• You'll design and operationalize a change network of local super users across the business—giving implementation teams embedded advocates who can provide frontline feedback, reinforce adoption, and serve as the bridge between the project and the people it affects.
• You'll embed with implementation teams and practitioner Enablement Managers to operationalize the frameworks you build—pressure-testing them in real implementations, identifying process gaps across the broader lifecycle, and driving improvements where enablement intersects with delivery.
• You'll build measurement and feedback infrastructure that gives leadership clear visibility into enablement health—readiness scores, training completion, adoption signals, and time-to-proficiency—alongside listening mechanisms like pulse checks, focus groups, and surveys that feed back into release planning and continuous improvement.
• You'll establish the content governance model that keeps enablement materials accurate as systems evolve—defining clear ownership, standards, and templates so that content stays current without requiring a full rebuild every release cycle.
• As the enablement operating model matures, you'll expand into broader implementation operations—helping define and improve the processes, tooling, and standards that govern how we scope, plan, deliver, and transition enterprise systems and process changes across the organization.
• You'll pinch hit where necessary, filling critical gaps to ensure initiatives are successful. We do what needs to be done regardless of job title.

REQUIRED QUALIFICATIONS

• You have 6+ years of experience in operations, program management, change management, or enablement, with direct experience building the systems and processes that make work scale—not just executing within them.
• You've built operational infrastructure from scratch or significantly matured an existing operating model. You know what it takes to go from ad hoc to repeatable, whether that's for enablement, implementation delivery, or both.
• You think in systems and integrations. You look at a set of disconnected tools and processes and see how they should connect. You're energized by building workflows that eliminate manual handoffs and make information flow to the right people at the right time.
• You're genuinely curious about AI and how it can transform how operational work gets done. You don't need to be an engineer, but you should have opinions about where AI adds real value versus where it's noise, and you should be comfortable experimenting.
• You're a strong communicator who can translate process design into something implementation teams actually adopt. You build trust with practitioners and stakeholders alike.
• You're both strategic and tactical. You can design the operating model and then get into the details of making it work in a live implementation—you don't just hand off a framework and walk away.
• You're high ownership and low ego. You take accountability for outcomes and will do whatever it takes to make the team successful.
• You're comfortable with ambiguity and fast-moving environments. You know how to prioritize when everything feels urgent and make progress with imperfect information.
• You have strong project and program management skills—you can manage dependencies across multiple initiatives, track workstreams, and keep the operating model evolving without losing momentum on day-to-day delivery.
• Experience building change champion or super user networks, content governance models, or feedback loop infrastructure is a plus.
• Experience with enablement platforms, LMS administration, adoption analytics tools, or workflow automation is a plus.
• Experience with OCM methodologies and frameworks is valued but not required—we care more about judgment and execution than certifications.
• U.S. Person status is required as this position needs to access controlled data.