Remote Customer Success Leader China Jobs

Your voice as the customer success leader shapes our roadmap and go-to-market approach. Your feedback directly impacts what we build next.

About the Team: The Customer Success team helps customers turn Skydio into a reliable, repeatable, and enduring operating advantage

What You Will Do Own the Customer Success function and its targets for gross retention, net revenue retention, expansion, and customer

The Role We're looking for a Director of Customer Success to lead our CS organization and own retention and consumption

As a senior leader within the Customer Success organization, you will play a pivotal role in building the future of our commercial organization.

Continuously improve Customer Success assets and processes.

with the priorities of Customer Success leaders, managers, and teams.

As Director of Customer Success and Strategic Partnerships, you’ll report to the physician founder and leadership team to support our enterprise accounts, including

running of Customer Success.

Strong cross-functional instincts and the ability to work effectively with Marketing, SDR, RevOps, Customer Success, and technical teams.

The Experience: 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company Demonstrated ownership

We’ve redesigned the entire clinical stack with custom AI tools that make our in-house physicians 10x faster and smarter.

Job Mission We're looking for a Senior Customer Success Manager to join our Customer Experience team.

Customer Success Managers currently work with customers from growth stage startups up to enterprises.

Partner with fellow leaders across Support, Success, AI Ops, Product, and Engineering to ensure a great customer experience — resolving escalations