Topline Pro Raises $27M Series B to Scale AI Agents for Home Service Businesses
Topline Pro raised $27 million in Series B funding to expand its platform of autonomous AI agents built for home service professionals. The round was led by Northzone, with participation from Tactile Ventures, Industry Ventures, Forerunner Ventures, Bonfire Ventures, TMV, Flybridge, and BBG Ventures, as reported by Orrick. The investment brings the company's total funding to $44 million.
Founded in 2020 and launched out of Y Combinator's W21 batch, the New York-headquartered startup builds software that acts as an automated back office for trade contractors, including landscapers, plumbers, painters, and roofers. According to Tech Funding News, the platform has helped thousands of home service businesses across all 50 states generate more than $655 million in booked work.
AI Agents for Trade Contractors
Topline Pro operates an agentic software platform that performs marketing, sales, and operational tasks for home service businesses without requiring manual administration. The system centers on three core agents:
- AI Marketing Agent: Automatically manages social media publishing, creates text and media posts, generates search engine optimization strategies, and launches paid advertising campaigns on Google and Meta.
- AI Sales Agent: Handles inbound customer requests around the clock across multiple channels, qualifying leads and booking jobs while contractors work on job sites.
- AI Operations Agent: Coordinates scheduling, customer messaging, automated invoicing, and reviews to maintain client relationships.
In a product launch video titled Meet your Sidekick., Topline Pro introduced AI Sidekick, a native mobile app designed for field contractors. Sidekick allows contractors to issue voice commands from job sites—such as generating and sending job quotes immediately after a site visit—rather than manually filling out spreadsheets after hours.
At the company's Topline Pro AI Day: A New Chapter For Home Services event, leadership noted that the platform has reached over $1.2 billion in total job revenue processed for its client base, which currently includes more than 6,000 active service businesses.
History and Leadership
Topline Pro was co-founded by CEO Nick Ornitz, CPO Shannon Kay, and CTO Dan Stepanov.
Nick Ornitz holds a degree in chemical engineering from Cornell University and attended Harvard Business School before leaving to build the company. He previously worked in construction consulting with a focus on building technology and go-to-market execution.
Shannon Kay completed the first year of a dual MS in Engineering Sciences and MBA degree at Harvard after working in systems engineering and data analytics. Prior to Topline Pro, Kay and Ornitz collaborated on Dwelling, a platform connecting homeowners with service professionals.
Dan Stepanov studied chemical engineering at Penn State University and serves as Chief Technology Officer, overseeing backend technical infrastructure.
As reported by TechCrunch, the team originally launched as ProPhone during Y Combinator W21, focusing on video consultations between plumbers and homeowners. After gaining early access to OpenAI's GPT-3 model in 2021, the co-founders pivoted to an automated software suite that generates customized websites, manages local listings, and handles online scheduling.
Expansion and Product Hiring
Topline Pro maintains offices in New York City and Boston. In a video interview with VentureFizz, the company outlined an in-person office culture across both hubs, backed by dedicated internal engineering teams building automated GTM tools for customer acquisition and support.
To expand its product pod architecture in Boston, the company is recruiting a Senior Product Manager ($160,000 - $175,000 / YEAR) to lead the core agentic marketing roadmap. The product design team is also adding a Senior Product Designer ($150,000 - $170,000 / YEAR) in Boston to work directly under the CPO on responsive web and mobile interfaces.
To drive growth across direct channels and paid acquisition, Topline Pro is hiring a Performance Marketing Manager ($130,000 - $150,000 / year) in Brooklyn, NY, responsible for Meta Ads Manager, Google, YouTube, TikTok, and search strategies. The outbound sales team is seeking a Lead Generation Manager ($100,000 - $120,000 / YEAR) based in Domino Park, Brooklyn, to scale outbound email, call, and LinkedIn programs.
For post-onboarding account performance, the business is hiring a Customer Success Manager ($65,000 - $70,000 / YEAR) in Williamsburg, Brooklyn, to manage portfolio growth strategies for small business owners.
Open Roles at Topline Pro
| Role | Location | Work Mode | Salary |
|---|---|---|---|
| Senior Product Manager | Boston, MA, US | Onsite | $160,000 - $175,000 / year |
| Senior Product Designer | Boston, MA | Onsite | $150,000 - $170,000 / year |
| Performance Marketing Manager | Brooklyn, New York | Onsite | $130,000 - $150,000 / year |
| Lead Generation Manager | Remote | Remote | $100,000 - $120,000 / year |
| Customer Success Manager | New York, NY, US | Onsite | $65,000 - $70,000 / year |
