Gigs Powers Global Banking eSIM Rollouts and Scales Telecom Infrastructure

International banking giants are turning to embedded mobile connectivity to expand customer loyalty, and Gigs is providing the infrastructure. In November 2026, Fortune reported that Dutch financial institution ING partnered with Gigs to launch a travel eSIM service inside the ING banking app across nine markets, starting in the Netherlands with Poland, Belgium, Germany, Italy, Spain, Romania, Turkey, and Australia to follow. Days earlier, Fortune covered BBVA integrating an eSIM service into its Italian banking app via Gigs, enabling customers to purchase and activate digital mobile roaming plans directly from their accounts.

The banking deployments build on earlier partnerships with Starling Bank, which FinTech Magazine reported launched 30-day eSIM packages spanning 130 countries in July 2026, and travel insurance platform Faye, covered by Coverager. In October 2026, Time Magazine listed Gigs OS among its Best Inventions of 2026, noting that the platform's programmable framework allows companies to distribute branded mobile plans directly within their consumer applications, citing AT&T-powered cellular plans inside Cash App.

The Operating System for Embedded Telecom

Founded in 2020 by Hermann Frank and Dennis Bauer, Gigs positions itself as an operating system for mobile services. Traditionally, standing up a mobile virtual network operator required months of contract negotiations with carriers, millions of dollars in capital commitments, and months spent stitching together billing systems, provisioning software, and network monitoring tools. Gigs aggregates wholesale network access and packages carrier integrations, multi-currency checkouts, SIM and eSIM provisioning, analytics, and regulatory compliance into a unified API.

As Frank explained in a podcast interview on TelcoDR, setting up an independent telecom service previously took 12 to 15 months and required extensive domain expertise, whereas Gigs allows a partner to configure a carrier, set pricing, upload branding, and launch in minutes. In a talk at OMR23, Bauer noted that consumer tech rental platform Grover implemented phone plan add-ons into its checkout process in a single development sprint using Gigs Connect and Gigs Payments, doubling revenue per rental subscription for certain device tiers.

The technical platform operates on Google Cloud, leveraging services such as BigQuery, Spanner, and Looker across a multi-tenant API. The architecture abstracts away complex national requirements, including the management of roughly 16,000 distinct local telecom tax jurisdictions across the United States, as Frank detailed in an interview with Tear Sheet.

Growth and Institutional Backing

Gigs graduated from Y Combinator's W21 batch and raised a $20 million Series A in 2022, as reported by Data Center Dynamics. In December 2024, TechCrunch reported that the company raised a $73 million Series B round led by fintech investment firm Ribbit Capital, with participation from Gradient Ventures, Y Combinator, and Speedinvest. The round brought total funding to the Series B+ stage, supporting carrier expansion agreements including tie-ups with AT&T and T-Mobile in the United States and Vodafone in the United Kingdom, as detailed by Mobile News.

Headquartered in San Francisco with operations in New York and Europe, the team now totals 150 employees. In addition to expanding its core carrier networks across North America and Europe, Gigs is developing automated operational tools, including an AI support assistant named Operator designed to handle routine tasks such as eSIM re-issuance and billing updates without human agent intervention.

Expanding the Technical and Go-to-Market Teams

To support rollouts with tier-one banks and enterprise software platforms, Gigs is hiring across implementation, operations engineering, and partner marketing. The integrations team is bringing on technical leads to guide partner architectures through roles like the Implementation Manager in New York and the Implementation Manager in San Francisco. These managers act as technical partners helping enterprise clients configure the Gigs API, scoping custom features, and managing multi-region operational rollouts.

On the technical support and platform reliability side, Gigs is recruiting a Support Operations Engineer in New York, offering a salary of $150,000 to $180,000 USD per year. The role focuses on managing the end-to-end customer interaction process, identifying recurring technical issues to feed into product roadmaps, maintaining documentation infrastructure, and establishing how AI fits into internal support workflows.

To drive co-branded expansion with digital banks and fintechs, Gigs has also opened a Partner Marketing, Fintech position spanning New York and San Francisco. This role leads the creation and execution of co-marketing campaigns, collaborating across product and sales teams to position embedded connectivity products within financial applications.

Open Roles at Gigs

All current roles accommodate remote work within the United States, operating out of hubs in New York and San Francisco.

See all open roles at Gigs