Remote Bilingual Member Services Agent I Jobs

…a dedicated and highly customer-focused Bilingual Member Services Agent I to join our healthcare organization.

…a dedicated and highly customer-focused Member Services Agent I to join our healthcare organization.

…the following job profiles: Inbound Member Service Guide, Outbound Member Service Guide, Care Access Guide

YOUR ROLE As a bilingual Spanish/English Care Partner, your job is to engage Thyme Care members and navigate them through their cancer

Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot).

…provide short term interventions to members in the process of being connected to community based behavioral health services, either because of an emerging

…access with world-class clinical and service experiences to create a member experience

Achieve member enrollment goals as driven by company KPIs.

…accessible, seamless, and fair financial services.

…access with world-class clinical and service experiences to create a member experience

Achieve member enrollment goals as driven by company KPIs.

…access with world-class clinical and service experiences to create a member experience

A customer service mentality with passion to reach the best possible outcome.

Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey.

About the Role The Operations Agent is a key member of the Operations team responsible for ensuring timely and accurate