Customer Support Engineer
What you need
- Deploying and debugging complex systems
- Big Data: Hadoop, Data Lakes, Spark
- Cloud technologies: AWS, Azure, GCP
- Security: LDAP, OAuth2.0, authorization, SSL/TLS
- SQL, Java, Python, Bash; Linux; DBMS concepts
What you'll do
- Resolve Galaxy & SEP inquiries within specified SLA windows
- Contribute to the customer-facing self-serve knowledge base
- Collaborate with pre- and post-sales teams
- Escalate and manage escalated issues with Engineering
About Starburst
Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.
About the role
As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service.
We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
As a Customer Support Engineer at Starburst you will:
- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development.
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Some of the things we look for:
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security
- Authentication (LDAP, OAuth2.0)
- Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure
- Languages: SQL, Java, Python, Bash
Where is this role located?
PST timezone
Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.
Build your career at Starburst
All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.
Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.
We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state
or local laws.
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About Starburst
Starburst was founded by the inventors of OS Trino so that data-driven companies could have a full-featured open data lakehouse platform powered by the #1 SQL analytics engine. Our end-to-end analytics platform includes the capabilities needed to discover, organize, consume, and share data with industry-leading price-performance for cloud and on-premises workloads. We believe the lakehouse should be the center of gravity, but support accessing data outside the lake when needed. With Starburst, teams can access more complete data, run scalable analytics, lower the cost of infrastructure, use tools best suited to their needs, and avoid vendor lock-in. Trusted by companies like Apache Corporation, Comcast, Doordash, DBS Bank, and VMware, Starburst helps you make better decisions faster on all data. Join us! -- Our company was founded in an unusual way; with customers and revenue from the beginning! Our growth is already ahead of some of the most successful software start-ups, and we don’t plan on slowing down. We believe our opportunity is huge. Every large company in the world suffers from a data silo problem. Traditional data warehouse products approach the problem with old solutions that breed inefficiency and ultimately can’t help business analysts run fast analytics on all their data. This prevents the business from making better decisions to improve their company’s performance. Starburst provides a modern solution that addresses these data silo & speed of access problems. Starburst helps enterprises harness the value of Trino, the fastest distributed query engine available today, by adding the tools and 24x7 support that meet the needs for big data access at scale. Ultimately, Starburst helps organizations run analytics anywhere to make better business decisions. We’re building a team of all-stars: engineers, customer success, sales, and marketing pros who are at the top of their game. If this sounds like you, check out our open roles: starburst.io/careers
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