Customer Success Manager

About Spott

Spott is a YC-backed AI startup with its HQ in Leuven, Belgium and. We are on a mission to transform the recruitment industry. Together, we’re building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily.

Why?

Recruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal.

What We’re Looking For

✔️ You have a Master’s degree in Engineering, Economics, Communications or a related field

✔️ 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role

✔️ Clear, confident verbal and written communication skills in English (Dutch/French are a plus)

✔️ A growth mindset - eager to learn, experiment, and expand your knowledge.

✔️ Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus

What You’ll Do

You’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership.

✔️ Lead onboarding and implementation for SMB clients, from setup to go-live

✔️ Provide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly

✔️ Gather customer feedback and work with the product team to improve the product.

✔️Work closely with one of the founders to improve internal processes and operations to ensure efficiency.

What We Offer

✔️ Competitive salary and generous stock options

✔️ The chance to grow with us and achieve your career aspirations.

✔️ Great team vibe with regular dinners, sports activities and international offsites

Overall, if joining a high growth company, with an extremely talented & ambitious team sounds appealing to you, then you should apply - even if you don't match all criteria 🙂

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Interview Process

About the interview

1. Application Review

We'll review your application, in 48 hours you will hear back from us

2. Screening call (20min, online)

We want to learn about your motivation to join Spott, what you are looking for next, and answer your questions

3. CS Interview (30min, online)

Interview with our Head of Customer Success to assess both personal fit and relevant experience for the role.

4. Founder interview (60min, in-person)

Interview with a Spott founder focused on customer support fundamentals, onboarding and training, communication, problem solving, ownership and execution