Job Description
Resend is growing fast, and there are now over 3 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
As our user base continues to grow, we have increased demand across all time zones and days of the week.
This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
Read more about how we work, how we hire, and what we value here.
In this role, you will…
Be the front-line of customer requests
Debug, report, and ship scoped fixes for bugs and regressions
Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
Create guides and examples that showcase what's possible with Resend
Proactively build relationships and identify potential papercuts for customers
Advocate for customer needs to the greater Resend team
You will be a great fit if you...
Love helping solve problems for developers
Can handle and perform under customer pressure
Have 3-5 years of technical support or success experience
You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
Have experience improving email deliverability
What it means to join the team:
Honest and low-ego team
Autonomy to “just ship it”
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Comp: $120,000 - $140,000 USD, commensurate with experience
Learn more about how we work:
About Resend
We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 45 spans 13 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →
Optimize Your Resume for This Job
Get a match score and see exactly which keywords you're missing
Job Details
- Department
- Operations
- Category
- Operations
- Employment Type
- Full Time
- Location
- Américas, France (Remote)
- Posted
- Compensation
- $120,000 - $140,000 per year
About Resend
Resend is a software development company that specializes in providing developer-focused email solutions. The company offers an email API for developers, enabling them to build, test, and send transactional emails at scale. Resend's services are designed to make email sending easy and reliable, with features such as Dedicated IPs to improve deliverability. The company also provides documentation and support for integration with product offerings.
More Roles at Resend
Similar Operations Roles
Found this role interesting?