Founding Account Manager

The first account manager at Pocket. Most people use Pocket for work, and most of them bought it themselves - the same path the big collaboration tools took before they went company-wide. Team plans are the next step. They only pay off if a team that starts with Pocket keeps using it, adds seats and renews, and nobody owns that yet. You do. Once a company signs, the account is yours: you get it live, grow it and renew it, and you write down how Pocket does account management as you go. This is a hands-on role: you run the onboarding calls, chase inactive seats, ask for the expansion and close the renewal.

What you'll own

• Expansion: more devices and seats in accounts that already buy
• Renewals: on time, with attach rate going up
• The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
• Account health in the CRM: activation, usage, seats, renewal date, next step
• Feedback to product and support: what teams need, what admins ask for, what breaks at rollout

What we're looking for

• You've owned a book of business accounts: onboarding, expansion and renewals, with numbers to show for it
• 2+ years in account management or customer success at a B2B software or hardware company
• You've run rollouts: devices shipped, admins set up, growing usage of the product
• AI-native: LLMs and automations are how you work
• Data-minded: you know activation, usage and renewal dates for every account, and you act on them

Bonus points for:

• Hardware plus subscription product
• Building account management from scratch
• Admin tooling, SSO or security reviews from the customer side

What we offer

• The first account management seat in a fast-growing B2B function
• A path to leading account management as it scales
• Direct impact on how the company grows, with direct founder access
• High-trust, high-responsibility environment
• Competitive base, variable on expansion and renewals, and equity