
Job Description
Role Overview
We are seeking an experienced Release Manager to drive the end‑to‑end release lifecycle + QA certification across multiple products and environments.
The role requires strong coordination across engineering, QA, DevOps, and product teams, ensuring predictable, high‑quality releases. In addition, the candidate should have worked in driving QA processes and test automation, enabling them to effectively drive release quality and readiness.
Key Responsibilities
1. Release Planning & Execution
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Own and manage the complete release lifecycle—planning, scheduling, coordination, deployment, and validation
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Maintain release calendars, dependencies, and timelines
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Coordinate with development, QA, DevOps, and product teams for release readiness
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Identify and mitigate risks, blockers, and interdependencies
2. Release Governance & Quality Assurance
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Establish and enforce release governance, quality gates, and checklists
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Ensure releases meet quality standards, working closely with QA teams
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Drive Go/No‑Go decisions based on readiness criteria
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Conduct post‑release reviews to identify opportunities for improvement
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Drive/lead continuous improvement initiatives to stabilize the deployments
3. QA Collaboration & Quality Ownership
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Lead the QA teams to ensure:
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Adequate test coverage (functional, regression, integration)
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Proper defect tracking and closure before release
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Understand and support test automation efforts and their integration into CI/CD pipelines
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Ensure release readiness validation, smoke testing, and production verification
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Own certification for product releases – monthly, quarterly, etc.
4. CI/CD & Deployment Management
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Collaborate with DevOps to manage and optimize CI/CD pipelines
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Ensure smooth deployments across Dev, QA, UAT, Pre‑Prod, and Production environments
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Implement best practices for:
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Version control (Git)
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Branching strategies
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Automated deployment workflows
5. Stakeholder Communication & Alignment
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Act as the central point of contact for releases
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Communicate release status, risks, timelines, and impacts clearly to stakeholders (CSMs, customers and N7 leadership teams)
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Facilitate:
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Release planning meetings
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Go/No‑Go calls
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Retrospectives
6. Risk Management & Continuous Improvement
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Track and improve key release metrics, including:
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Deployment success rate
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Defect leakage
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Change failure rate
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Mean time to recovery (MTTR)
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Drive improvements in release predictability, automation, and quality
Key Skills & Qualifications
Technical Skills
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10+ years of experience in Release Management / DevOps / QA‑aligned roles
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Strong experience with CI/CD tools (Azure DevOps, Jenkins, GitLab CI/CD)
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Experience in QA process management:
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Software testing lifecycle (STLC)
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Test automation frameworks (Selenium, Cypress, or similar – awareness level)
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API testing tools (Postman / RestAssured – preferred)
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Strong understanding of:
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Git/Jenkins & version control
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Deployment pipelines
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Multi‑environment release management
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Preferably worked in Product development companies in managing the release deployments, product QA certifications.
Process & Functional Skills
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Strong understanding of Agile / Scrum methodologies
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Experience with release governance and change management processes
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Familiarity with tools like Jira / Azure Boards
Leadership & Soft Skills
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Strong cross‑functional collaboration and stakeholder management
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Ability to manage multiple releases in a fast‑paced environment
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Strong problem‑solving and decision‑making skills
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High ownership, accountability, and attention to detail
Success Metrics (What Good Looks Like)
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High‑quality, on‑time releases with minimal rollback incidents
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Reduced production defects and release risks
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Improved deployment stability and predictability
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Strong alignment between engineering, QA, and product teams
Qualifications
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Bachelor’s/Master’s degree in Computer Science or related field
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Certifications in DevOps / Agile / ITIL / Quality Assurance
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Exposure to cloud platforms (AWS, Azure, GCP)
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Understanding of automation‑driven release environments, QA processes
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Job Details
- Category
- Manufacturing
- Employment Type
- Full Time
- Location
- Remote (Remote)
- Posted
About Neuron7.ai
Neuron7.ai is the leader in Service Resolution Intelligence. Help every team member resolve issues like a pro on day one. Learn more at neuron7.ai. Neuron7 brings together expert knowledge and data across thousands of products and issues into a Smart Resolution Hub. AI provides turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in San Jose, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by Smithpoint Capital, Battery Ventures, ServiceNow Ventures, and Nexus Venture Partners.
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