Job Description

Lead Product Manager – Agent Experience

About Us:

Neuron7.ai is a rapidly growing AI-first SaaS company building a category-defining Service Intelligence platform.

Backed by top Silicon Valley VCs and strategic angel investors

Helps enterprises make accurate service decisions in seconds

Leverages AI, NLP, LLMs, and structured + unstructured data

Integrates seamlessly with Salesforce Service Cloud, ServiceNow, Microsoft D365

Why Join Us:

At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.

Industry Challenges Neuron7 Solves

Skills Shortage – Loss of tribal knowledge due to workforce attrition

Rising Complexity – Products are harder to support than ever

Demand for Instant Answers – Customers expect self-service and real-time resolutions

Neuron7 converts collective enterprise intelligence (data + people) into actionable AI-powered predictions.

About the Team:

The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore.

What you’ll do:

Neuron7 is building the next generation of AI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agentic Experience, you will own the strategy and execution of our Agent product experience and corresponding analytics and insights.

You’ll collaborate with data scientists, engineers, and customer success teams to improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empower organizations to accelerate troubleshooting, answer any question, and optimize service workflows.

Key Responsibilities

Own and drive the product roadmap for AI diagnostics
Improve onboarding & time-to-ROI
Build self-service diagnostic experiences for end users
Optimize technician workflows and expert curation tools
Integrate with ServiceNow, Salesforce, Microsoft Dynamics, FSM tools
Partner with customers to gather real-world feedback
Collaborate with data science on knowledge graphs, decision trees, case-based reasoning
Track success metrics: Diagnostic accuracy,Case deflection,Technician productivity

Qualifications

8+ years of Product Management experience
Experience in AI diagnostics, FSM, CSP, or support automation
Strong knowledge of: ServiceNow,Salesforce Service Cloud, Microsoft Dynamics / Zendesk
Exposure to LLMs, AI search, ML systems (plus)
Strong analytical and data-driven mindset
Experience working with field service & support teams

What We Do and Value:

At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach.

Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Company Perks & Benefits:

Competitive salary, equity, and spot bonuses.
Paid sick leave.
Comprehensive health insurance.
Paid parental leave.
Work from our vibrant Bengaluru office.

Our Commitment to Diversity and Inclusion:

Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about building innovative backend solutions and want to be part of a forward-thinking team, we’d love to hear from you!

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About Neuron7.ai

Neuron7.ai is the leader in Service Resolution Intelligence. Help every team member resolve issues like a pro on day one. Learn more at neuron7.ai. Neuron7 brings together expert knowledge and data across thousands of products and issues into a Smart Resolution Hub. AI provides turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in San Jose, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by Smithpoint Capital, Battery Ventures, ServiceNow Ventures, and Nexus Venture Partners.

Lead Product Manager – Agentic Experiences | Bangalore

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