Job Description

At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges. We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $75 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started!

We are looking for phenomenal individuals to help to solve our Neighbors’ biggest challenges. As a Trust & Safety Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. We need to move fast, scale quickly, and create extraordinary support experiences for our users. The ideal candidate for this role is a hands-on professional, a strategic thinker, and possesses a passion for building customer-centric organizations.

Primary Responsibilities

Resolve inbound customer care issues via online chat, email, and phone

Manage customer incidents through to resolution, including payment issues, advanced customer situations, eviction, disputes, protection plan claims, and other situations that require mediation

Research and develop applicable processes for handling issues related to the storage marketplace

Potential process development includes trust & security, return policy, eviction timeline, claims, reporting channels, and accountability metrics.

Improve existing self-help resources by writing online support articles and through creating new customer success materials

Qualifications

1 year of direct customer service or customer resolution experience

Ability to work without significant oversight in a fast-changing environment

Self-starter, detail-oriented, and analytical

Personable, professional, and able to talk to customers in a concise, Neighborly manner

Extremely proficient in English writing

Experience in peer-to-peer marketplace is a plus

Benefits

Stock options

Medical, dental, and vision insurance

Generous PTO

11 paid company holidays

401(k) plan

Infant care leave

On-site gym/showers open 24/7

About Neighbor:

Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!

This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!

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About Neighbor

Neighbor is the largest marketplace for storage and parking, with listings in every city across the United States. From big-name self storage facilities to neighborhood garages, driveways, and RV parking, we bring every option together in one place. Find, compare, and book in minutes. Backed by $75M from top-tier investors including Andreessen Horowitz, Fifth Wall, Pelion Venture Partners, and more, Neighbor offers more choices, better prices, and faster booking than any other company. Renters can find the space they need, exactly where they need it. Compare storage units, drive-up garages, neighborhood spaces, and RV parking, all in one place. Read reviews, see transparent prices, and book the closest, most affordable option in minutes. Neighbor hosts can rent out their unused garage, driveway, basement, or lot and earn passive monthly income. Most hosts spend just 16 minutes a month managing their space. Set your price, choose your renters, and stay protected with our Host Guarantee. Businesses use Neighbor to turn underutilized space into reliable revenue. Whether you’re a small business with spare parking, a multifamily property with vacant lockers, or a storage facility looking to fill units faster, Neighbor brings you qualified renters and steady, recurring income.

Trust & Safety Specialist

Job Description

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