What you'll do

Resolve inbound customer care issues via chat, email, and phone

Resolve payment issues and advanced situations, including eviction

Assist renters in finding suitable spaces from existing inventory

Coordinate hosts on pending, canceled, and declined reservations

Complete host listings, schedule photos, improve descriptions

At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges. We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $75 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started!

We are looking for phenomenal individuals to help solve our Neighbors’ biggest challenges. As a Customer Success Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. As a primary point of contact, you will field inbound calls, emails, and chats, as well as proactively communicate with our customers to ensure success. Ideal candidates will be confident and comfortable with verbal and written communication.

Primary Responsibilities

Resolve inbound customer care issues via online chat, email, and phone including resolving payment issues, handling advanced customer situations such as eviction, and answering general questions

Assist renters in finding suitable spaces from existing inventory

Coordinate with hosts to resolve pending, canceled, and declined renter reservations

Optimize storage supply to maintain an accurate and high-quality inventory including personally contacting hosts to complete their draft listings, scheduling photo appointments, improving their listing description, and updating their personal profile

Understand and communicate platform functionality and processes to customers

Help shape the culture of Neighbor and the Customer Success organization

Contribute to the ongoing success of the team by sharing knowledge and collaborating with other team members

Process Management, Content Development & Customer Experience:

Assist in developing customer care systems and processes, as needed

Improve existing self-help resources by writing online support articles and through creating new customer success materials

Assist in mapping and coordinating the customer journey via emails, text messages, phone calls, push notifications, and more

Engage with internal partners to optimize the platform for the customer experience

Qualifications

Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth company

Ability to work without significant oversight in a fast-changing environment

Self-starter, detail-oriented, and analytical

Personable, professional, and able to talk to customers in a concise, Neighborly manner

Possess a professional and helpful attitude with excellent English communication skills (verbal and written)

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time.

Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!

About Neighbor

Neighbor is the largest marketplace for storage and parking, with listings in every city across the United States. From big-name self storage facilities to neighborhood garages, driveways, and RV parking, we bring every option together in one place. Find, compare, and book in minutes. Backed by $75M from top-tier investors including Andreessen Horowitz, Fifth Wall, Pelion Venture Partners, and more, Neighbor offers more choices, better prices, and faster booking than any other company. Renters can find the space they need, exactly where they need it. Compare storage units, drive-up garages, neighborhood spaces, and RV parking, all in one place. Read reviews, see transparent prices, and book the closest, most affordable option in minutes. Neighbor hosts can rent out their unused garage, driveway, basement, or lot and earn passive monthly income. Most hosts spend just 16 minutes a month managing their space. Set your price, choose your renters, and stay protected with our Host Guarantee. Businesses use Neighbor to turn underutilized space into reliable revenue. Whether you’re a small business with spare parking, a multifamily property with vacant lockers, or a storage facility looking to fill units faster, Neighbor brings you qualified renters and steady, recurring income.

Customer Support Specialist

Lehi, UT at a glance

What you need

What you'll do

Primary Responsibilities

Process Management, Content Development & Customer Experience:

Qualifications

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About Neighbor

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Lehi, UT at a glance

What you need

What you'll do

Primary Responsibilities

Process Management, Content Development & Customer Experience:

Qualifications

Optimize your resume for this job

About Neighbor

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