Customer Success Associate
What you need
- 2+ yrs of experience in support roles
- Fluent in English and Spanish
- Advanced written and spoken communication skills
- Experience with Zendesk and Hubspot
- Self-starter, proactive and highly motivated
What you'll do
- Provide best-in-class support to global portfolio
- Manage and raise tickets in Zendesk, Hubspot, Linear
- Incentivize spend increase for existing companies
- Document processes and enhancements for internal team
- Act as voice of the customer and drive retention
Jeeves is the stablecoin-native banking platform for global enterprises. Thousands of companies across 35 countries run their corporate cards, payments, treasury and spend on one platform, with more than $5B in annualized volume, payouts to 190 countries, and one of the fastest-growing stablecoin payment networks in the world. BMW, H&M, Lululemon, Burger King, Kavak and XP are among them, and more than 80% of customers use multiple Jeeves products.
We chose hard problems on purpose.
We hire for one thing: relentlessness. A strong motor that keeps going when the problem has no playbook. You'll know in your first week if Jeeves is right for you. For the right people, it's the steepest learning curve of your career.
Jeeves has raised more than $400 million in equity funding from Andreessen Horowitz, Y Combinator, CRV, Coinbase Ventures, GIC, AllianceBernstein, CoinFund and others.
If you want to rebuild how money moves across borders, come build it with us.
Job Responsibilities:
Requirements:
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About Jeeves
Jeeves is a global payment and expense management network for small businesses.
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