Product Operations Intern
What you need
- Responsiveness and follow-through in user communication
- Clear, prompt written communication during agreed hours
- Detail-oriented, curious about AI and creative tools
- Customer support, community management, or product testing experience
- Judgment to distinguish usability questions, bugs, expectation mismatches
What you'll do
- Provide customer support via email, Discord, in-app feedback
- Investigate issues using PostHog and AI tools
- Follow up on issues until resolution
- Identify recurring pain points, create bug reports and PRDs
About Flick
Flick is defining the future interface for professional AI-native filmmaking.
- Founded by an engineer who helped build Instagram Stories and an award-winning filmmaker, Flick brings technology and artistry together.
- We are well funded by leading investors, including True Ventures, GV, Lightspeed, and other top-tier VCs.
- Checkout our launch video
- Award-winning AI films created using Flick
We’re looking for a Product Operations Intern to help us bring Flick to filmmakers, creators, and the next generation of storytellers.
What you’ll do
- Work closely with our team on customer support and product feedback.
- You’ll respond to users across email, Discord, and in-app feedback, use PostHog and AI tools to investigate issues, and follow up until they’re resolved.
- You’ll also identify recurring pain points and turn them into clear bug reports and short PRDs for our engineering team.
What we’re looking for
- Responsiveness and follow-through matter most.
- You communicate clearly, reply promptly during agreed working hours, and keep users updated on open issues.
- You’re detail-oriented, curious about AI and creative tools, and comfortable checking facts and asking for help when needed.
- Experience in customer support, community management, or product testing is a plus.
Nice to have
- Experience working directly with users. You’ve managed a community, helped run a student organization, worked in customer support or product testing, or run a small project of your own. You know how to respond to questions, handle concerns, and follow through.
- Clear, empathetic written. You can understand where users are getting stuck and explain next steps in simple language, beyond copying a template.
- Proactive and organized. When you can’t resolve an issue yourself, you gather the relevant information, involve the right person, and track progress without needing constant reminders.
- A hands-on interest in products. You’re willing to reproduce bugs, explore PostHog, and try AI tools. Experience with video production or AI creation is a strong plus.
- Judgment. You can distinguish between a usability question, a product bug, and a result that doesn’t meet expectations. You verify uncertain information and avoid promising refunds or fix timelines without confirmation.
What you’ll gain
- Direct experience supporting a global community of AI creators.
- Close collaboration with our founders, product team, and engineers.
- Ownership of projects that improve the user experience.
- Practical experience building and evaluating AI-assisted support workflows.
How We Work
- Ownership is key, real responsibility, and autonomy
- Remote, flexible, async-friendly
- We value responsiveness — speed and communication matter
Interview Process
Before the interview, please take some time to explore Flick to get a better sense of what we’re building. This helps us have a more efficient and meaningful conversation.
- Intro call + take-home assignment
- Final interview: walk through your work and thinking
We typically make a decision within 2 days after the final interview.
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About Flick
Flick is an AI-powered platform reimagining the future of filmmaking. It offers creators an open canvas where words, images, and moving pictures can grow and connect freely. Instead of working through prompts or rigid tools, filmmakers engage in a dialogue with an “AI director,” allowing stories, characters, and worlds to unfold organically. By weaving together multiple advanced models, Flick enables a process that feels intuitive, narrative-driven, and collaborative.
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