Revenue Ops Lead

At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US.

The role

As a Revenue Ops Lead you'll.....

• Own Domu's client relationships from the moment a client goes live: be the single point of accountability for every enterprise account, holding Domu accountable to results and the client accountable to the plan.
• Run a portfolio of 4–6 enterprise accounts simultaneously and hit net dollar retention above 110%, through proactive upsells framed in client ROI, not reactive relationship maintenance.
• Spot expansion signals early, build the business case, and close expansion revenue without needing the founders in the room.
• Be the connective tissue between product and clients: translate client pain into structured, prioritized product feedback with commercial weight, and translate what product builds into commercial opportunities.
• Hold conversations at the VP and C-suite level. Every interaction has an agenda, documented decisions, and clear next steps.
• Build the systems, templates, trackers, escalation flows that make this role repeatable as we scale. Every account is documented, templated, and handoff-ready.

Why Domu

• Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year
• AI First company with $1M+ revenue per employee.
• Early enough to shape the product, the team, and the culture, and become a key Leader in the company, you will work hand by hand with the founders.

How we work

• We care about doing great work, and we are very intentional about what we put into our customer hands
• Ownership here is real. You won't be handed tasks from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers.
• We hire people whose judgment we trust, then get out of their way.

What You Bring

• Structured thinking, client-facing pressure, and the ability to synthesize complex situations quickly.
• Operational experience working with BPOs and/or Collections and Comfortable Managing Key Stakeholders Relations
• Comfortable with data and tech: you can read a dashboard, ask the right questions of a dataset, know how to query, understand the basics of engineering, and translate numbers and complex situations into a clear client narrative.
• Strong commercial instincts: you spot expansion opportunities before the client asks, frame upsells in terms of the client's own ROI, and have closed or influenced revenue before even informally.
• Technical credibility without being technical: you understand enough about voice agents, campaign configuration, SIP infrastructure, and data pipelines to diagnose what's happening, set accurate expectations, and know when the bottleneck is engineering vs. ops.
• High bar for quality and detail, our clients are banks and fintechs.
• High agency, high accountability

Extras We'd Be Excited About

• Portuguese fluency for Brazilian market clients.
• Experience in fintech, debt collection, financial services, or regulated industries.
• Demonstrated involvement in scope expansions, renewals, or upsells in a previous role.
• Built and launched something a side project, an internal tool, or a product at a previous job. Curiosity, ownership, and enough technical grounding to be credible with clients without needing hand-holding.
• Knowledge of voice AI or conversational AI platforms in production.
• You've been through the early stages of a startup before and you want that feeling again.

What We Offer

• Healthcare
• Weekly stipend for food and transportation
• Gym membership
• Equipment budget
• Whatever tools you need

About the Interview Process

1. Intro call with Adriana (Chief of Staff)
2. Business case and technical challenge with Alejandra or Camila
3. Interview with Nick (CEO) and Cami (Co-Founder/Product)
4. Paid trial