Director of Business Operations, CPG

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale.

Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more.

We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum.

What You'll Do

• You’ll work across Implementation, Customer Success, and Product

• Leverage deep technical & CPG industry knowledge to provide strategic guidance and support to existing customers, ensuring successful adoption and optimization of our software solutions

• Partner with product development team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback

• Serve as a primary CPG subject matter expert, translating complex business processes (cash application, deductions management, trade accruals, period close) into clear product requirements and user stories

• Build and maintain relationships with key stakeholders at leading CPG companies, acting as trusted advisor on business process optimization and technology solutions

• Drive client success initiatives including implementation support, training, and ongoing consultation to maximize software ROI and strengthen customer retention

About You

• 5+ years in Consumer Packaged Goods with demonstrated expertise in at least one of the following areas: General Accounting, A/R Accounting, Trade Management, Trade Optimization

• Passion for being at the technology leading edge, driving automation and optimization of core CPG functions through innovative software solutions

• Exposure to Trade Accounting

• Strong understanding of complex deductions management workflows

• Strong understanding of financial statements and accounting principles

• Excited to work at our NYC Headquarters 5 days a week

🌴 Perks + Benefits

• Equity

• Paid Relocation

• Unlimited PTO

• 401(K) through Vestwell

• Provided MacBook

• Fully Paid Health, Dental, and Vision plans

• Catered Lunches on Fridays

• Nightly Team Dinners for those staying past 6:30pm

• Unlimited coffee and snacks featuring our brands

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.