Senior Software Engineer, Observability

Today, CLEAR is well-known as a leader in digital and biometric identification, reducing friction for our members wherever an ID check is needed. We’re looking for a Senior Software Engineer to establish our Observability framework and foundations. You will join us to accelerate building and scaling our innovative systems that support our growing identity platform. You will drive on Observability best practices to find and fix gaps in our observability and our overall systems. You will also lead practices such as load testing, capacity planning, game days, chaos testing, and incident post-mortems. 

What You Will Do:

• Embed within the Engineering pillar to deeply understand the product and implement observability across all key flows
• Facilitate and build load testing cases, ensuring we understand the limits and scaling factors of our services and systems
• Contribute to observability and support the design of new services and systems, ensuring highly reliable and scalable concepts are implemented
• Build and lead practices such as game days, chaos engineering, and failure analysis
• Build long-term capacity plans, with an eye toward reliability and cost-efficiency

Who You Are:

• 6+ experience writing production-grade software in a modern language, such as Java and Python.
• Strong knowledge of distributed systems concepts (think CAP theorem), microservices architecture, and distributed tracing .
• Experience with modern observability systems such as Datadog.
• Experience with performance debugging tools and patterns. You should be able to read a flame graph.
• A strong product and user-centric mindset.
• Desire to continuously improve systems and environments.
• A demonstrated history of owning complex, cross-functional projects and driving them from idea to production with a bias for action.
• Excellent communication skills with the ability to explain technical concepts and influence both technical and non-technical stakeholders.
• Comfortable operating in ambiguous environments, making thoughtful tradeoffs, and independently driving work forward.
• A collaborative mindset with a passion for mentoring others, continuously improving engineering practices, and building products that deliver measurable customer and business impact.

Our process:

We keep a swift process with shorter timelines that make the best use of everyone’s time.  Our process is usually completed in about 3 weeks.  Here’s what you can expect: 

Recruiter Call → Zoom Technical Screen → Onsite Panel Interviews → Final Manager Conversations → Offer 

How You’ll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The total compensation range for this role is $225,000 - $300,000, depending on levels of skills and experience.

This range represents the combined base salary, annual bonus incentive, and new hire equity package (in Restricted Stock Units) for this position at CLEAR. Additionally, this role will be eligible for refresh equity grants as part of our ongoing compensation program. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. All stock based compensation will be subject to the terms and conditions of applicable agreements.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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