Operations Associate

Who you are

• You’re allergic to chaos (but you handle it well): You like taking messy, half-defined problems and turning them into something clean, repeatable, and reliable.
• You’re a leverage-seeker: You don’t just “do the task.” You ask how we can do it in half the time next week, and automate it the week after.
• You’re calm, detailed, and dependable: You catch what others miss, especially when the stakes are high and the details matter.
• You’re biased toward action: You don’t wait for perfect instructions. You figure out what “good” looks like, propose a plan, and execute.
• You communicate clearly: You keep people aligned with crisp updates, good docs, and the right level of context.
• You’re comfortable with ambiguity: Early-stage means priorities change and processes don’t exist yet. You’re excited to help build them.
• You’re systems-minded: You naturally think in workflows, owners, edge cases, and “what breaks if this changes?”
• You use AI as leverage: You use AI tools to draft docs, summarize threads, analyze data, generate templates, and speed up repetitive work—without losing judgment.

What the job involves

• Keep the business running smoothly: Own day-to-day operational work across the company and make sure nothing important falls through the cracks.
• Build processes that scale: Turn recurring tasks into playbooks, checklists, and systems so we can grow without breaking.
• Fix bottlenecks fast: Spot where things slow down (handoffs, approvals, tooling, data) and make them better.
• Be the connective tissue: Coordinate across teams (product, engineering, sales, customer success, finance) to keep projects moving.
• Own “operational hygiene”: Maintain documentation, track key workflows, and improve visibility so everyone stays aligned.
• Use tools creatively: Improve how we work with automation, lightweight tooling, and better workflows (spreadsheets, CRMs, ticketing, internal tools).
• Do the odd jobs (with pride): Early-stage means sometimes it’s glamorous, sometimes it’s not. You’ll handle both—and make it cleaner next time.

What success looks like

• The team moves faster because you remove friction and create repeatable systems
• Important work doesn’t get dropped because you bring structure and follow-through
• Recurring tasks become automated or dramatically easier
• We scale without adding unnecessary process

Interview Process

• An initial 30-minute intro call with one of the founders
• A 60-minute call with the founder you are going to work the closest to go through your experience and (when applicable, a case study)
• A 30-minute call with two product engineers who you would be collaborating the closest with
• A final 45-minute values interview with another founder
• Assuming we are a mutual match, we’ll conduct reference checks to confirm what we learned about you throughout the interview process. Typically, we’d ask for a couple of managers or peers that you collaborated with in the recent past