Customer Product Engineer, EMEA
What you need
- 1+ yrs software development experience
- Technical degree required
- Account Abstraction and Wallet Services experience
- Strong analytical and troubleshooting skills
- Interest in blockchain and crypto
What you'll do
- Provide hands-on technical support for Account Abstraction
- Deliver stellar customer experience
- Scale support with tooling and runbooks
- Identify gaps and drive new feature development
- Build relationships with internal and external stakeholders
The Role
Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams.
In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions.
This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers.
What You'll Do:
Provide hands on technical support within the Account Abstraction product vertical
Deliver a stellar customer experience
Scale support through internal tooling and runbooks as well as contribute to devX improvements
Understand customer needs and how to meet unique challenges and goals
Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
Be the voice of the customers
Build and maintain ongoing relationships with complex stakeholders, both internally and externally
Work in a quickly changing environment
Drive referrals from our customers
What We're Looking For:
1+ years of experience in a software development role
Technical degree
Experience and interest in Account Abstraction / Wallet Services
Strong analytical skills
Ability to understand and troubleshoot complex technical issues
Strong communication skills with internal and external stakeholders
Excellent people skills to monitor and measure customer performance
Interest in technology, blockchain, crypto
Experience with blockchain a large plus
Founded a company or built side projects, a plus
Experience in startups, a plus
Benefits & Perks
🏥 Private Health Insurance
💪 Gym Reimbursement
🚅 Commuter Benefits
🌴 Flexible Time Off
🥙 In-Office Group Meals
🧠 Learning & Development Stipend
🌎 Company Sponsored Conferences & Events
🎧 Books & Audiobook subscription with Bookster
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About Alchemy
Based out of Waterloo, ON, Alchemy is a nanotechnology company that specializes in innovative and sustainable lines of protective windshield films. The primary product line, ExoShield, is a thin, transparent film applied on the exterior surface of a windshield, using the same skills and tools used for applying window tint. The state-of-the-art nanomaterials behind ExoShield enable a wide array of benefits for every automotive vehicle and operation type. ExoShield films can prevent stone chips, improve visibility, block UV radiation, prevent frost, and reduce cabin heating. For more information, visit: www.alchemynano.com.
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