What you need

2-3 yrs system engineering experience
Senior-level IT infrastructure troubleshooting and installation
Windows Server configuration and Microsoft products deployment
Azure cloud technologies expertise
Networking: firewalls, switches, TCP/IP protocols

What you'll do

Handle complex technical project tasks and client troubleshooting
Configure and troubleshoot servers, networks, and cloud services
Manage small to medium-sized projects
Provide technical advice on planning and scoping calls
Meet KPI targets with occasional international travel and on-call

Description 

We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalog for clients based in the financial services & healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.  

Responsibilities (including, but not limited to the following): 

Handling complex technical project tasks, project issues and initial troubleshooting for clients.
A client facing role with occasional in person visits to client sites.
Configuration and troubleshooting of servers and networks.
Configuration and migration of Cloud Services.
Management of small and medium sized projects.
Provide technical advice on planning and scoping calls.
Help achieve department goals by hitting personal KPI targets.
Some international travel and on-call requirement.
Some evening shifts, Working from Home.
Documentation of internal processes and guides

Skills

Technical implementation and troubleshooting
History troubleshooting and/or installing IT infrastructure at a senior level
Configuration of Windows Servers
Configuration & deployment of Microsoft products
Configuration of AI and DLP preferred
Networking – configure firewalls, managed switches, TCP/IP and protocols

Qualifications 

Strong technical skills with public cloud technologies, Azure specifically
Minimum 2-3 years’ experience in a system engineering role 
Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)
MSP experience preferred
Ability to travel onsite to our client office or regionally

The Benefits of Working for Abacus: 

Part of a team of experienced technicians that challenge, support and mentor each other
Exposure to diverse array of technologies & opportunities to further technical education through online courses and certificate reimbursement 
Competitive compensation & robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO

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About Abacus AI

Abacus AI is the world's best AI super assistant and general-purpose agent! Customers use Abacus AI is their AI control center from where they can create, deploy and monitor AI agents. These agents can pretty much do any task from creating documents to automating workflows and complex decisions. We are leaders in agentic research, and our state-of-the-art AI agent, Deep Agent, can create entire software systems including vibe-code SaaS apps from agentic templates. Thousands of AI native busineses have been started on our platform! With over 2 million customers and several F500 Companies, we are automating white-collar work and building the AGI control center of the future

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