Engineer, Professional Services
What you need
- 1-2 yrs system engineering or 5+ yrs senior deskside support
- Strong Azure cloud technical skills
- Windows Server and Microsoft product configuration
- Networking: firewalls, switches, TCP/IP protocols
- Familiarity with LLMs (Claude, CoPilot, ChatGPT)
What you'll do
- Handle complex technical project tasks and client troubleshooting
- Configure and troubleshoot servers and networks
- Configure and migrate cloud services
- Manage small to medium sized projects
- Provide technical advice on planning and scoping calls
Job Description
Job Title: Engineer, Professional Services
Overview:
We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalogue for clients based in the financial services & healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.
Roles & responsibility:
- Handling complex technical project tasks, project issues and initial troubleshooting for clients.
- Configuration and troubleshooting of servers and networks.
- Configuration and migration of Cloud Services.
- Management of small and medium sized projects.
- Provide technical advice on planning and scoping calls.
- Help achieve department goals by hitting personal KPI targets.
- Documentation of internal processes and guides
Skills
- Technical implementation and troubleshooting
- History troubleshooting and/or installing IT infrastructure at a senior level
- Configuration of Windows Servers
- Configuration & deployment of Microsoft products
- Configuration of AI and DLP preferred
- Networking – configure firewalls, managed switches, TCP/IP and protocols
- Good to have PowerBI reporting experiance.
Qualifications
- Strong technical skills with public cloud technologies, Azure specifically
- Familiarity with industry standard LLMs such as Claude, CoPilot and ChatGPT as both an internal research tool and as deployed with clients.
- Minimum 2+ years of experiance in Microsoft PowerBI
- Minimum 5+ years’ experience in a system engineering& support role.
- Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)
- MSP experience preferred
- Ability to commute in a hybrid fashion both with client and internal team
- Willing to work in 24/7 rotational environment.
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About Abacus AI
Abacus AI is the world's best AI super assistant and general-purpose agent! Customers use Abacus AI is their AI control center from where they can create, deploy and monitor AI agents. These agents can pretty much do any task from creating documents to automating workflows and complex decisions. We are leaders in agentic research, and our state-of-the-art AI agent, Deep Agent, can create entire software systems including vibe-code SaaS apps from agentic templates. Thousands of AI native busineses have been started on our platform! With over 2 million customers and several F500 Companies, we are automating white-collar work and building the AGI control center of the future
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