Field Service Engineer - 1L YS

Field Service Engineers at ASML are responsible for servicing our lithography & metrology machines and responsibilities may include the installation, upgrade, qualification, diagnostics, repair, and/or maintenance of those machines at our customer sites. This Field Service Engineer - 1L/first line YS has daily interaction with customer and interfaces often with specific senior engineers/line managers of both internal and external customer. This person will be able to handle most problems on his/her own and independently executes the defined action plans for regular and irregular maintenance activities. The Field Service Engineer will work independently on diagnostics and maintenance, whilst being reviewed on end results.

Roles and responsibilities

Field Service Engineers are ASML’s first line of support and work directly on our machines at customer sites.

The job requirements and duties include, but are not limited to the ability to: 

• Diagnose and identify root cause and define the action plan for solution. 

• Execute action plans independently and handle most technical problems on his/her own. 

• Escalate when needed by providing clear problem statements and technical communication. 

• Interface regularly with internal and external customers on planning and action progress. 

• Adhere to safety requirements including pre-work safety assessments and wearing PPE such as respirators, harnesses, hard-toe shoes, bump cap or hard hat, etc. 

• Hands-on hardware above, beneath, and around machine including ladders and platforms  

• Properly handle, package, administer, and return parts and tools after work is complete. 

• Follow back end call handling actions to close all items related to fab actions including paperwork closure, parts returns, fab area cleanup etc to complete action end to end.

• Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs. 

• Keep up to date with latest machine changes by continuous learning and training.

Education and experience 

• Bachelors' degree or equivalent combination of education, skills and experience

• Preferred 2 years’ experience in a Customer Support department for high tech products

• Preferred 1 year of ASML micro-lithography/metrology system experience

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. 

To thrive in this job, you’ll need the following skills & characteristics: 

• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy and the proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

Other information 

• This role will work compressed work week (12hr shifts, 7am/pm-7pm/am), alternating 3-4 days/week. 

• Work up to 12 hours in a clean room while wearing a cleanroom Gore-Tex suit and PPE

• Travel internationally and domestically for training or cross-site support

• Training travel will include an initial 4-week training and may also include further training durations of 2-7 weeks in the first year.

• After 25% travel in first year for training - this role is expected to travel about 10% of the year.

• Training locations may include Phoenix or San Diego in the US and/or Taiwan, Germany, & the Netherlands

• Travel for cross-site support will be based upon business need, durations may vary from several days to several weeks.

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus. 

• Occasionally lift and/or move up to 20 pounds. 

• May require travel dependent on business needs. 

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee may occasionally lift and/or move up to 50 pounds in weight unaided.  

• The environment generally is moderate in temperature and noise level. 

• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.