Service Transition Specialist, Cyber Technology Integration Services

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

OUR BENEFITS

In addition to interesting, engaging opportunities that impact at scale, and ongoing personal and professional development opportunities, Thales Cyber can offer you:

• Competitive remuneration structure
• Hybrid and flexible working options under the Thales Flex program
• Paid parental leave and family support through Parents at Work
• The day off on your birthday each year
• Novated Lease options
• Ongoing personal and professional development opportunities
• Sonder – Wellbeing & Support Partner

ABOUT THALES

Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty, and organisations to preserve their strategic autonomy.

Thales is a global leader in cybersecurity - no.1 in data security - with 6,000+ experts and developers. We bring trust and resilience to key industries including finance, health, retail and manufacturing, as well as vital sectors such as aerospace, critical infrastructure, defence and space.

YOUR ROLE

As a Service Transition Specialist within the Cyber Technology Integration Services (CTIS) Service Line, you will be responsible for ensuring new and changed services are transitioned into production environments in a controlled, structured, and low-risk manner. Acting as the bridge between project delivery, change and release management, and operations, you will ensure services meet agreed compliance, supportability, and operational readiness requirements prior to go-live.

You will provide governance and leadership across the service management lifecycle, embed ITIL-aligned service transition frameworks, and work closely with technical teams, vendors, and stakeholders to deliver high-quality, stable outcomes. You will also contribute to practice development through mentoring, delivery excellence, and supporting pre-sales and capability uplift activities.

YOU'LL

• Own and continuously improve Service Transition frameworks, processes, and governance aligned to ITIL best practices
• Plan and coordinate transition of services from project delivery into BAU operations
• Ensure operational readiness including documentation, knowledge transfer, and onboarding into service management tools
• Work across Change Enablement, Release Management, and Service Acceptance for successful go-lives
• Develop and manage Service Transition Plans including risks, dependencies, and schedules
• Ensure services meet security, compliance, availability, and continuity requirements
• Coordinate vendor and third-party deliverables and support models
• Lead or govern Hypercare / Early Life Support activities post go-live
• Act as a key client liaison managing expectations, risks, and communications
• Mentor team members and uplift internal service transition capability

WHAT YOU'LL BRING

• Strong experience with ITIL Service Management, particularly Service Transition, Change, Release, and Service Validation
• Proven experience transitioning services into production within complex enterprise environments
• Experience working across Agile, Waterfall, or hybrid delivery models
• Strong understanding of operational readiness, service acceptance, and go-live assurance
• Excellent stakeholder engagement and communication skills across technical and executive audiences
• Ability to produce high-quality documentation and governance artefacts
• Experience mentoring team members and driving capability uplift
• Exposure to pre-sales, tenders, or solution design (desirable)
• Strong problem-solving ability and ability to manage complex transitions across multiple stakeholders
• Passion for cyber security and contributing to practice growth

WE ENCOURAGE YOU TO APPLY

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/

#LI-PD1

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.