Sr. Field Applications Engineer

Introduction to the job

Applications Engineering – Creating Tomorrow’s Value: We pro-actively enable business development and drive customer adoption of a tailored portfolio of sustainable ASML solutions by applying our industry product and process knowledge in a collaborative learning environment.

Sr. DUV Applications Engineer leading system performance related technical escalation, tech lead in driving time to containment and solution individually, with team members and leveraging resources to ensure class leading CS Application support on an advanced node HVM in US region.

Due to the scope and impact of this role, it offers you the opportunity to grow further in technical expertise roles, or project or management leadership roles

Role and responsibilities

• Play an important role in new site production ramp and the node transfer from Taiwan to Arizona, content will be dynamic. 
• Participate and/or co-lead projects aligned with lead application engineer aimed at new systems introduction and supporting the HVM2HVM node transition. 
• Own workstreams within a larger project; develop and drive autonomously a project plan and chase a successful execution with regular updates to relevant internal and external stakeholders.
• Support troubleshooting and escalation process for customer on-product issues on ongoing basis.
• Translate a customer on-product issue into a potential lithography or metrology related problem statement, resolve these issues to help them maximize the performance and use of ASML products.
• Define and join customers’ (on-product) experiments and data analysis to ensure that they are performed in an efficient manner for accuracy and demonstrate ASMLs product value. 
• Meet with internal and external stakeholders to maintain two-way level of commitment to keep all involved and affected parties informed of progress.
• Prepare technical presentations for customer meetings, provide new user support, and assists sales. 
• Define and drive customer requirements for existing or evaluation products based on technical intimacy with the customer. 
• Give technical guidance to junior engineers; closely collaborate with project leads and equipment peers.

Education and experience

• Master's degree or PhD in a technical discipline with a minimum 5 years’ work experience.
• Minimum 3 years’ experience in an IC manufacturing environment with a technical background on lithography and/or on-product metrology, high-end DUV or EUV preferred. 
• Minimum 2 years’ experience in data analysis using support software (MATLAB or Python)
• Minimum 3 years’ experience with stakeholder and change management.
• Minimum 2 year experience in data analysis and analyzing technical data to summarize and present findings.
• Minimum 1 year experience with project management methodologies.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Must have strong organizational, communication, leadership and interpersonal skills.
• Detailed oriented individuals with strong critical thinking, problem solving and follow-up skills.
• Fast learner with strong self-motivation to grow technically; be able to perform job at high standard with minimum supervision and demonstrated ability to thrive in a high pressure and fast paced environment.
• Ability to prioritize and organize actions effectively and efficiently.
• Basic project management skills.
• Self-starter that shows high drive, creativity, ambition and accountability.
• Strong communication skills to collaborate with different stakeholders internally (Account Team, Business Development Managers, Project team, VHV headquarter, etc.) and external customers.

Other information

• Up to 10% travel is include in the job for training and x-site support.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Legal/export license control (see below)

Responsibilities

Escalation support

Drives service order closure from a technical perspective.

New product / service development

Reviews non-CS PGP document (e.g. EPS, alpha-TPS, alpha-TAR) identifying possible issues in design and lack of testing coverage.
Defines and drives impact of diagnostics requirements to product adoption and CS efficiency and influences product content as a result of it. Identifies new service opportunities.

New product / service roll out

Is responsible for the design and execution of beta test and roll out. As an NPI deliverable; creates and reviews knowledge sharing material for future reference.

Node solution definition

Works independently within a single competence, aware of boundary interfaces. Generates full and complete test plans. Translates customer requirements for internal acceptance.

Node solution integration

Executes analyses while adding own newly created paths to the analyses flow and way of working. Provides (software) support.

Coaching

Teaches and educates junior engineers, reviews and helps them making progress.

Training delivery

Creates specialized content for new training curriculum.

Knowledge sharing

Establishes good WoW for efficient knowledge exchange across teams and sectors.

Operational excellence

Focuses others on driving continuous improvement. Actively drives to embed new and existing processes within own and other teams.

Business Support

Sets and drives priorities based on impact of ASML product on customer way of working influencing project and team decision. Leads complex product and service evaluation. Engages with business lines and / or account support to satisfy customer technical needs.

Customer Demo

As a subject matter expert, acts as a consultant for ongoing and future demo with customer. Leads the team in their developments of technical abilities.

Data analysis

Identifies areas of sensitivity of system design in customer/on-product conditions, identify (new) opportunities for improvement based on data from multiple sources; articulate and present technical choices to internal & external decision makers, influences technical decisions. Working with various tools and defines own scripting in a flexible way, tweaks as needed. Can yield results in limited timeframe.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.