Lead Recreation Assistant

BOE

Who Can Apply

Applicants will be reviewed and referred on the following dates: Apr 19, 2026, Apr 29, 2026, and closing on May 11, 2026. Announcement will close once position is filled.

Serves as the liaison between management and front line customer service staff to ensure the effective communication of policies, procedures and operational processes. Assists management with developing effective tools to execute a quality customer service program and efficient and organized customer service desk areas at multiple recreation locations. Assists management with developing or maintaining Operating Instructions and customer guidelines in accordance with current AF, State and local regulatory guidance. Performs daily oversight of the customer service areas and reports problems promptly to management. Performs management/supervisor duties in the absence of the Supervisory Recreation Specialists. When direct??d, serves as the non-supervisory Recreation Specialist for continuity in the development and execution of outdoor adventure programming and Air Force directed programs. Identifies on the job training requirements to management and recommends a schedule for completion. Assists management with the execution and tracking of mandatory training requirements. Assists management with tracking facility work orders, project development and execution and property accountability. Provides recommendations to management for short and long-term APF and NAF capital improvements. May serve as a NAF and/or APF purchase card holder and perform tasks in IBPS. Executes preparation of management-level administrative documents when directed. Uses a variety of computer software to complete forms, reports and other documentation. Performs tasks and assists in the operation and minor maintenance of a variety of facilities and equipment. Visually inspects and/or tests loan and rental equipment for safe operation and demonstrates the safe and proper usage techniques for both. Teaches individual and groups core recreational activities. Performs all steps in the equipment and facility rental process to include scheduling reservations, processing transactions, issuing and receiving equipment in the point of sale (POS) system and physically and assessing damage fees and preparing damage reports as applicable. Answers phone calls and emails to supply requested information via internal sources or referral to external sources. Operates a computerized POS system and performs a full range of cash management and accountability duties that may include analyzing and correcting computer data reports. Processes NAF journal voucher and cashier reports and resolves errors therein. Demonstrates and sells retail merchandise. Maintains orderliness and aesthetic presentation of rental and resale display areas, develops proposals for new purchases and to maintain stock and arranges seasonal displays. Assists with inventories as required. Ensures proper price marking and sales of merchandise. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12933116

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required Documents