IT Automation & Operations Analyst

True Anomaly•Denver, CO 80202, US• Full Time

Posted 2 hours ago• Business & Finance• Operations

Compensation

$85,000–$115,000/year

Job Description

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.

OUR MISSION

The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.

OUR VALUES

Be the offset. We create asymmetric advantages with creativity and ingenuity
What would it take? We challenge assumptions to deliver ambitious results
It’s the people. Our team is our competitive advantage and we are better together

YOUR MISSION

We are seeking an IT Automation & Operations Analyst to join our growing team. The IT Automation & Operations Analyst will be responsible for providing technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.

RESPONSIBILITIES

Serve as a senior point of contact for complex IT issues, providing escalation support via phone, email, remote tooling (Teams/BigFix), and in-person interactions
Mentor and provide technical guidance to junior IT support team members
Lead troubleshooting efforts for complex technical issues related to computer systems, networks, and hardware
Own and drive resolution of high-priority incidents and service requests
Troubleshoot and support macOS, Windows, and ChromeOS environments at an advanced level
Ensure ongoing usability of client computers, peripheral equipment, and software within established standards; recommend and implement improvements to existing processes
Oversee in-office AV equipment strategy and maintenance; serve as escalation point for AV issues
Design and implement system configurations for computer systems, networks, and hardware deployments
Lead onboarding processes for new hires, including hardware deployment workflows, equipment standards, and software provisioning procedures
Drive the deployment and maintenance of new hardware and software including macOS, Windows, True Anomaly engineering software, and O365 tooling
Provide advanced support for core software platforms including O365, Teams, and company SaaS applications
Administer and optimize Jira and Confluence platforms, including project/space configuration, workflow design, permission schemes, and user management
Own the IT team's Confluence knowledge base; establish documentation standards, enforce governance, and drive continuous improvement across all content
Design and manage Jira Service Management (JSM) workflows to streamline ticket intake, SLA tracking, escalation paths, and reporting
Build and maintain Jira dashboards and reports to provide IT leadership with real-time visibility into incident trends, team performance, and service delivery metrics
Proactively monitor system performance and security; identify trends and recommend preventative measures
Continuously identify and build automation solutions across IT operations, with a focus on user provisioning, onboarding/offboarding workflows, and Jira/Confluence process automation; this is a core and ongoing expectation of the role, not a secondary function
Evaluate new technologies and make recommendations for IT environment improvements to support scale and growth
Participate in on-call rotations to provide IT/Technical support 24/7; serve as escalation point during critical incidents
Collaborate with IT leadership on strategic initiatives, capacity planning, and process improvements

QUALIFICATIONS

5+ years of experience in IT support, helpdesk, or end-user desktop support, with progressive responsibility
Proven experience mentoring or leading junior technical staff
Expert-level knowledge of computer systems, networks, and hardware
Expert proficiency with Windows, macOS, and ChromeOS
Advanced proficiency with MDM tools (Intune, JAMF, BigFix), including policy creation and deployment strategies
Strong scripting skills in Bash/Shell/Python; proven track record of independently building and maintaining automation across IT operations, including provisioning, onboarding/offboarding, and ticketing workflows
Demonstrated Jira administration experience, including workflow configuration, custom fields, permission schemes, automation rules, and Jira Service Management (JSM) setup and optimization
Demonstrated Confluence administration experience, including space management, template creation, content governance, and integration with Jira and third-party tools
Deep experience with remote support tools and technologies
Strong experience with cloud-based technologies and services (e.g., Azure), including administration and troubleshooting
Solid experience with Cisco networking equipment, including configuration and troubleshooting
Excellent troubleshooting and problem-solving skills with ability to diagnose complex, multi-system issues
Strong project management skills; ability to lead initiatives from concept to completion
Excellent communication skills; able to translate technical concepts for non-technical audiences
Proactive mindset with a focus on continuous improvement and operational excellence
Passion for technology, mentorship, and delivering exceptional customer service

PREFERRED SKILLS AND EXPERIENCE

Familiarity with ITSM frameworks such as ITIL
Experience with aerospace or high-tech manufacturing
Current active DoD TS/SCI clearance

COMPENSATION

California Base Salary: $85,000 – $115,000
Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, and Parental Leave

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education and experience.

ADDITIONAL REQUIREMENTS

Work Location: This role must be fully onsite 5 days a week at our Long Beach, CA facility. This position is not eligible for remote work.
Work Environment: Role operates in a dynamic office and light manufacturing environment; candidates should be comfortable with varying temperature, noise levels, and indoor/outdoor conditions.
Physical Demands: Role may require bending, sitting, lifting, and driving as part of day-to-day responsibilities.

This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Hybrid

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.