Training and ILS Manager

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Job Context

We're inventing the future, right here, right now, at Thales. Airspace Mobility Solutions (AMS) business line is providing leading edge Air Traffic Management (ATM), Unmanned Traffic Management (UTM), Security and Digital Aviation solutions for the Civil and Defence markets.

The AMS business manages over 40% of the world's airspace, delivers ATM solutions to over 85 countries, and with revenues of over 500 million Euros worldwide is the global market leader in airspace management solutions. We are contributing to future ecosystem-based products for Air Traffic Flow Management (ATFM), Unmanned Aerial Systems Traffic Management (UTM), and Big Data/Machine Learning.

Within the Operations Department, the Central Services organisation is looking for an ILS/Training Manager based in Singapore capable of providing our Customer with a full range of Integrated Logistics and technical/operational training activities from supportability/RAMT analysis and technical documentation production to delivering training courses for controllers and technicians on the new ATM System of System of our customer.

Job Responsibilities

The key responsibilities of the position are as follows:

• Manage the ILS/training Workpackage and fulfill all logistical commitments (cost, budget, deadlines, performance, quality), with reporting functionally to the AMS Project Manager

• Provide supplies and logistical services: documentation, training, list of tools and test equipment, list of spare parts, etc.

• Evaluate changes in the scenario

• Carry out logistics studies and analyses (maintenance concept, reliability, availability, logistics tree, etc.)

• Write updates to technical user documentation (DTU) or maintenance documentation

• Design and develop trainings dedicated to our customers (means preparation/validation; training materials creation/update/validation)

• Lead (hierarchically or functionally) and develop teams dedicated to customer trainings

• Organize Customer trainings

• Guarantee the preparation and the correct delivery of training activities on our Customer SoS to meet AMS commitments (quality, On-Time Delivery, costs), customer satisfaction, and operational performance

• Improve continuously the competitiveness and the added value of the ILS/training activities

• Manage the stakeholder part of the ILS/training activities delivery

• The responsibility of the ILS/Training Manager includes utilizing people, process, and tools from across ILS, Engineering, and Service Management disciplines distributed worldwide to plan and implement support services and the implementation of design change. The role will engage stakeholders internally and externally with particular emphasis on frequent and regular engagement with technical peers, managers, and customers.

• The challenges the role holder faces are consistently meeting technical/customer expectations, while supporting a complex project with competing delivery requirements and limited time allotted to maintaining a current understanding of the project technical solution and priorities. The role holder will need to show confidence and initiative, drawing on sound technical knowhow, organizational, communication, and diplomatic skills, to serve as a strong foundation for ILS/training within the project.

Essential Skills / Knowledge

• Strong skills in systems engineering, applied in demanding technical environments (5 to 10 years of experience)

• Excellent negotiation skills, both internally and with customers, combined with an educational approach to facilitate understanding of the issues at stake

• Proven experience in managing ILS or support-related activities

• Ability to work closely with project teams and various ILS/Training teams to ensure consistency of deliverables in an international context

• Strong skills in interpreting, producing, and tracking technical documentation

Desired Skills / Knowledge

• Working as part of a team in complex, technology-based projects

• Knowledge of ATM concepts and ATC systems

• Training design and development via technology-based training solutions

Behavioral Skills

• Highly autonomous and resourceful

• Excellent interpersonal skills and customer focus, promoting long-term partnerships

• Reliable with good work ethic, confident and decisive

• Able to adjust to new information, changing conditions, or unexpected obstacles, ensuring training remains relevant and effective

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.