Quality Coordinator

Location: Burlington, Canada
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This is an onsite position located in Burlington, ON

Position Summary

We have a current vacancy for a Quality Coordinator to join our team in Burlington, ON.

The Quality Coordinator will be a contact point for production to report any issues that require Quality approval. Using risk analysis they will need to make decisions and perform investigations to define actions and resolve problems.

Work along other departments to ensure Quality is executed with daily production as well projects and change requests. Understanding of the customer’s needs as well as out operation processes will be key to maintaining a high level quality in this role.

Essential Functions

• Ensure quality on customer deliverables in order to prevent sending defective products to customers
• Validate the product per customer specifications and requirements to assure the quality through the effective and diligent process
• Ensure verification of quality checks is carried out diligently throughout the customer change request and testing
• Test or otherwise evaluate the material to the specifications and per the requirements of the application or product
• Prepare reports of non-compliance findings (i.e. not conforming to process or quality standards)
• Assist in investigation/analysis of any quality issue in production and packing
• Understand customer product portfolios our Thales Quality control plan and ensure there is a universal understanding of the critical success factors at the shop floor level.
• Hands-on and “get things done” mindset, proactively aiding others in their roles to get the work done
• Assist in validating and consolidating Root Cause Analysis and action plans associated with internal and external customer complaints
• Provide quality-related recommendations and oversee actions for areas of improvement based on issues and concerns brought forth, while working closely on resolutions with Quality colleagues and other departments
• Support Quality Manager as needed

Minimum Requirements

• Diploma in related field or 3+ years’ experience in Card Personalization & Fulfillment Manufacturing
• Computer knowledge (Microsoft Word, Excel, PowerPoint)
• Self-motivation and ability to think well ahead and have good planning, scheduling and organizational skills to maintain internal and external Service Level Agreement (SLA)
• Receptive to changes of policy & procedures
• Aptitude for negotiation and flexibility
• Excellent relational and interpersonal skills in order to communicate clearly and efficiently at all levels within the organization and outside
• Resolve and/or escalate issues in a timely fashion
• Ability to detect non-conformities and non-compliance before delivery to customer and address them with corrective actions
• Excellent communication and stakeholder management skills.
• Must be able to pass full background check consisting of:
  • Canadian Credit Inquiry
  • Canadian Criminal Record Check
  • Education Verification
  • 10-Year Employment Verification + Investigative interviews (3x)
  • Public Safety Verification

Preferred Qualifications

• Proven experience working in a multi-team environment.
• At ease with cross-functional projects and willing to assist and work in areas that are not officially / traditionally part of the role / department.
• Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage
• Experience in building customer relationships and dealing with difficult and demanding clients, internally and externally.
• Excellent communication and stakeholder management skills.
• Excellent problem-solving ability

Special Position Requirements

• Physical Environment: manufacturing/production area, must be able to wear safety shoes.

The anticipated TTC range for this role is 50,346.75 - 67,129.00 - 85,079.00 CAD Annual. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description.  All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave. 

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.