Knowledge Specialist

Location: PHL - Philippines, Philippines

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.

Job Purpose

The Knowledge Specialist supports the SQSE organization by creating, maintaining, and updating internal knowledge and onboarding content.
The role is execution-focused and operates under the guidance of the Program Manager to support knowledge management, documentation, and learning content production.

Key Responsibilities

• Create and maintain internal documentation and learning assets based on qualification outputs and requirements defined by the Program Manager, including Knowledge base articles and/or Learning Units
• Ensure all content complies with SQSE documentation standards, templates, and quality guidelines.
• Collaborate with Subject Matter Experts (SMEs) to collect inputs and implement internal documentation.
• Support the maintenance and update of onboarding documentation and learning paths for new hires.
• Create and maintain onboarding assets such as guides, checklists, and onboarding hub pages.
• Collect feedback from new hires and stakeholders and share improvement opportunities with the Program Manager.
• Identify documentation gaps or inconsistencies and escalate them when needed.
• Contribute to continuous improvement by applying feedback and proposing incremental enhancements within existing frameworks.

Required Skills and Qualifications

• Strong written communication skills in English.
• Ability to structure information clearly and accurately.
• Attention to detail and ability to follow defined standards and processes.
• Good organizational skills and ability to work under guidance.
• Collaborative mindset and ability to work with SMEs and cross-functional teams.

Preferred Experience

• Initial experience in documentation, knowledge management, or support environments.
• Familiarity with documentation and training tools (e.g., Confluence, Skilljar, Storyline, Camtasia) or knowledge bases.
• Interest in learning, enablement, or service quality topics.
• Exposure to Support, Technical, or Customer-facing teams.
• Familiarity with or interest in Cloud WAF technologies is a plus

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.