Field Support Engineer (Radio Communication System)

Supervision and monitoring

• Perform day-to-day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sites
• Perform initial diagnosis and troubleshooting of hardware and software issues
• Identify issues requiring advanced expertise and escalate to back-office teams with clear technical information and logs
• Coordinate with customer and remote support teams to ensure smooth operations

Preventive and corrective maintenance tasks

• Carry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established procedures
• Support systems in Linux based environment, using established automation playbooks (Ansible)

Technical support and documentation

• Produce incident reports
• Maintain clear and accurate records of system configurations, changes and maintenance activities
• Contribute to the update of procedures and manuals  
• Provide technical support to the customer.

WORK EXPERIENCE REQUIREMENTS

• 3+ years in field support or technical support roles in operational or customer-facing environment
• Hands-on experience with electronic equipment, IT systems, radio communication systems
• Experience in Defense projects or critical infrastructure is preferred
• Experience in integrating and testing complex systems is a plus

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

• Diploma/degree or equivalent experience in Electronics, Telecommunications, IT, Computer Science or a related technical field
• Valid driver’s license

PREFERRED SKILLS

• Experience with Linux-based systems
• Knowledge of radio communication principles
• Exposure to Ansible or automation tools for executing predefined tasks
• Basic understanding of networking, RF equipment, hardware/software integration
• Excellent communication and coordination skills
• Excellent analytical and reporting capabilities
• Strong ability to work both independently and as a team to solve problems
• Be very reactive to solicitations
• Be fluent in English language
• French and Arabic language are a plus

HSE RESPONSIBILITIES

• Take care of your own safety and the safety of others as far as is practicable
• Understand your personal responsibilities and contribute to achieving compliance with the HSE Management System requirements
• Comply with local laws and legislation regarding HSE
• Use safety equipment (including PPE) as required